Ian Thomas

At #Waves2026 Make's setting out its 'glass-box' vision for deeper enterprise AI adoption. @iansthomas is in Prague for us to find out more about the automation vendor's plans for making increasingly autonomous business operations visible and controllable bit.ly/4ev3JSf

At World of @Workato last week in Las Vegas, @iansthomas thought he was just talking to Persefoni’s Matt Palmer about how he was using Workato for automation and AI. But the conversation also went somewhere much stranger, and more interesting: bit.ly/4hvlYsV

.@iansthomas says "AI makes people with expertise more valuable – even as it makes people without it more dangerous". AI 'workslop' is scrambling the signals we've traditionally used to judge the credibility of a piece of work before we use it : bit.ly/3VE9ypT

Why should enterprise AI buyers beware geeks bearing gifts? @iansthomas explains what we could learn from the fall of Troy to ensure little details about our plans, disposition of troops or treasure room locations don’t leak out to our enemies: bit.ly/4AdQgrf

Frankenstein created a patchwork monster then, horrified by what he'd done, refused to take responsibility. Do enterprises implementing AI have that luxury? @iansthomas argues not. He spoke to Woodson Martin, CEO of OutSystems about taming the AI monster. bit.ly/4yL3avx

With the announcement of Claudeforce, @salesforce continues its strong agent-native push. But as its platform becomes increasingly agent-legible, @iansthomas wants to know who gets to capture the value that results: bit.ly/4x9ONQ1

.@Workato’s Otto is a free-roaming ‘super agent’ whose actions are constrained not by process but the environment around it. Does this herald a bigger shift toward putting agency, rather than process, at the heart of its story? @iansthomas investigates: bit.ly/4vFK2wJ

Decades of supply chain logic are unraveling. @iansthomas caught up with @Kinaxis CPO Andrew Bell to hear why companies don't need more options - they need better models: bit.ly/4hsgwam

As natural language becomes the easiest way to build apps, drag-and-drop interfaces that once defined the low-code category matter less. @iansthomas on why @Appian CEO Matt Calkins says AI will make low-code less important and its platform more valuable bit.ly/4w6qgMd

Enterprise AI has spent 2 years fixated on ever more powerful models, but a largely hidden layer's emerging around them - the agent harness. @iansthomas on the new layer that will increasingly determine who succeeds, fails, and who gets to set the rules: bit.ly/3QJzmPf

Who is responsible for AI governance - should it live in Legal alone? @Zendesk’s Shana Simmons argues that as AI accelerates change, Legal and Compliance may be the next functions forced to realign. @iansthomas talks us through the thinking: bit.ly/4utwswK

At #Relate2026, @Zendesk offered up a vision of AI-enhanced service resolution – aiming to move beyond its historic position as a tool for supporting problem resolution and become a platform that solves them. @iansthomas is in Denver for us with the latest bit.ly/3PEdm7Q

So many enterprises are exhausted by AI demos, pilots and enthusiasm. They have no evidence it's doing its job and delivering value. So at #AppianWorld @iansthomas caught up with @Appian's Sanat Joshi to discuss measurable impact, barriers, and solutions bit.ly/42d2NM0

A decade ago, @Salesforce developed its own developer community - the ‘Trailblazers’. But at its recent TDX conference, those Trailblazers - architects, developers and admins - were anxious about how AI will change their roles. @iansthomas was there for us bit.ly/499NYgM

What happens when agents take over finding, evaluating, and purchasing products on our behalf? @iansthomas's recent conversation with the co-CEOs of marketing automation company @klaviyo suggests that much of what we know as ‘shopping’ may simply disappear bit.ly/4vLomAL

"Stop saying autonomy - before things really get out of control!" @iansthomas tells us why describing AI as autonomous could mean you're making a very dangerous leap of faith that doesn't reflect the reality of how AI agency actually works: bit.ly/3OeObZb

As Day 1 of this year's @Salesforce TDX gathering in San Francisco came to a close, @iansthomas was a little shell-shocked. Find out why - and get his take on the latest Headless 360 announcement and what it means for users: bit.ly/42ff4PG

The rise of AI-powered vibe coding is tempting enterprise teams to custom-build apps rather than buy packaged solutions. @iansthomas shares the story of how @franklincovey long ago made the same choice using the low-code @make_hq app builder: bit.ly/4sxAQtF

A conversation with Thomas Scott, CEO of @wrike, raises important questions about AI governance and why leaders need to understand the trade-offs involved when handing off work to agents. @iansthomas shares their discussion: bit.ly/47nfNkO

.@iansthomas was in conversation with Woodson Martin, CEO of @OutSystems, recently for an update on enterprise AI readiness heading into 2026. Here's what he's learnt from customer conversations about blockers to practical business use cases: bit.ly/4q0vF3g