Great bit of work from Sarah.. Alongside her home made maps she has sourced an aerial view of hotel to aid guests finding their way around local area to #localhero @js_northeast @Valerie_PI3R @jfair79

Absolutely natural receptionist. Great work Sarah @jfair79 @js_northeast

#hotelheros. @jfair79 @js_northeast @AndyFr4ncis Well-done to team members pictured who have went above and beyond this month for guests. We salute your hard work!

Two of our black belts in operation! Offering a 'full service' welcome morning, noon and nights. The smallest of things can take up the most room in your heart @jfair79 @AndyFr4ncis @js_northeast

Four newly minted blackbelts for Hartlepool Marina. Well done and thank you for all the hard work.. Shaun Rachel Sarah and Stan... Same result but absolutely unique stories of how you cared for guests @jfair79 @AndyFr4ncis @js_northeast

As promised 10th 5*star review in a row. Absolutely great weekend. team absolutely humming with energy and enthusiasm and this shows in our guest scores. #takeabow #teameffort @js_northeast @jfair79 @AndyFr4ncis

Nine 5* star reviews in a row. Result of treating every guest like royalty. Number ten WILL happen this weekend. @jfair79 @AndyFr4ncis @js_northeast

Guests can't be wrong-great service score and two black belts for Rachel and Shaun and two more so close. Some great Bank Holiday activities planned to get them over the line. #teameffort

Great bit of restaurant feedback for the guest obsessed Old West Quay Team and a pleasure to pass on 👏 @jfair79 @LiamG1703 @SDEBDD @WeAreSUGM @js_northeast

Reverse wow from guest x. Nothing more powerful than helping to create lifelong memories by just being ourselves. Genuine beats flashy every time. @jfair79 @js_northeast @AndyFr4ncis

Another great result. Stan Sabey our gentleman night receptionist and true ambassador for the hotel and town NAILS red BELT with a head office compliment. Hats off, sir . @jfair79 @js_northeast @AndyFr4ncis

Sweets words from a sweet lady. Great work from the team who helped a guest in distress. Amazing that she took the time to post this. #teameffort #pifamily - night and day reception + housekeeper mentioned recognised. Well done all @jfair79 @SDEBDD @AndyFr4ncis @js_northeast

Thank you for kind comments. Receptionist Sarah was happy to be of service as she knows how loved the teddy was.. Hope to see you soon x @jfair79 @SDEBDD @AndyFr4ncis xitter.cf/ellykbel/status/994648…

Shout out to Rachel West who has traded in her yellow belt for a brand new red belt.. Well done Rachel. Great work @jfair79 @AndyFr4ncis @js_northeast

How fitting that we get this on the day our warriors are being honoured. Hope you're having a great day at the Shard. Well done Rachel and shaun. @js_northeast @AndyFr4ncis @jfair79 @SDEBDD

Some suspiciously good 'kids' drawings for drawing completion.#dadcheating. It's all good tho and kids love learning about town history. @js_northeast @jfair79 @AndyFr4ncis @JohnCEnglish1

Hartlepool's Monkey gallery starting to take shape thanks to some budding artists. @jfair79 @AndyFr4ncis @hughe4s