Practice Director, PPL Midwest @PublicPolicyLab
Chicago, IL
Joined April 2009
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Everywhere I go,
People often ask me:
'What is #UX?',
And I always tell them:
'UX is researching what people's needs are from a product (or service) and mixing those insights with business requirements and technical feasibility, to design that product (or service).'
The @flosports loading screen of doom. Trying to watch #MunstervLions @URCOfficial but it only shows 10 seconds before buffering and needing me to click out and in again for the next 10 seconds.
John Buckley retweeted
What’s the most mind blowing presentation / talk you’ve ever seen?
Bonus if there’s a YouTube or recording available
What an excellent thread! I've shared it with my team internally but feel like everyone needs to read this. Thanks @wes_kao
John Buckley retweeted
DC, #Baltimore, NYC #CX pals: Who's up for some early-morning professional #networking? @mishbatt @heresjohnnie @NealWoodson and I are co-hosting a "sip and share" regional get-together Thursday, June 24 at 9 a.m. Grab your morning cofee and join us. ☕🍩 t.ly/mSI5
CX professionals + design strategists in NYC (or the region), we're sharing best practices and getting to know one another this Thursday, register for free at: eventbrite.com/e/experience-…
Want to work with me? Have experience in service design or human-centered design? Interested in designing for impact to improve the lived experiences of low-income Americans?
@publicpolicylab is recruiting for a senior design-research fellow, details: publicpolicylab.org/public-d…
John Buckley retweeted
#BizQuote “Build your own dreams, or someone else will hire you to build theirs.” – Farrah Gray
John Buckley retweeted
Did you know that it’s actually possible for you to say, “I don’t know enough about this to have an opinion”
Interested in the intersection of #ExperienceDesign and #CustomerExperience?
Join @CXPA_Assoc New York, Washington DC, and Baltimore as we host Will Scheideler, Experience Design Director at EY Design Studio.
Details and registration at: lnkd.in/eTNAquA
Excited to see New York return to regularly scheduled programming.
If you are a customer champion in the New York area, please reach out to me as we embark on building a local #community.
We hope to see 👀you at an upcoming online event this week! Check out opportunities to learn and connect with others practicing CX here 👉 #customerexperience #cx #customer #customerjourney #customercentricity #customerfirst #ccxp #cxpa #virtual
CX folks—in these remote times, how are you effectively collaborating with your teams, colleagues, and customers to drive your work forward?
Join a regional conversation Thursday lunchtime to share and hear about effective techniques & tools: eventbrite.com/e/dc-baltimor… @CXPA_Assoc
John Buckley retweeted
🔥 @mishbatt @heresjohnnie + some of our @CXPA_Assoc friends arranged a DC-BAL-NYC regional virtual meetup for 4/29. We're talking about our favorite #tech + virtual team #collaboration tools. Join us + share your experiences. #CX #CXPA #CCXP t.ly/4rId
John Buckley retweeted
Long after he’s gone back to SA, the best player in Thomond Park on any given day will still be described as the CJ Stander of the Match.
A hero in terraces of TP. He’ll be missed. An Mumhain abú. CJ Stander abú.
Over the past week @publicpolicylab has been sending @girlscoutsnyc cookies to our team. I’ve been excitedly working my way through these famed cookies—many for the first time! 🙌🏼
Many unanticipated outcomes are predictable.
Orgs can conduct #Foresight experimentation to create plans for pandemics, market crashes, climate events, power/internet losses, culture/tech shifts, etc. Those who consider possible futures can adapt when they must. #CXTweetChat
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