bigWebApps HD Alerts

The HelpDesk iPhone app is currently experiencing issues. We expect to have the APIs updated today

File Service Update: We are still in the process of restoring files 35GB of 75GB. Once files are restored access will be available

A maintenance upgrade to repair the File Service system will take place between 8PM -11PM EST. Expect performance issues during this time

We are currently experiencing issues with File Services features of the HelpDesk. We are working to get this resovled ASAP

We are experiencing intermittent latency and some system disruption. We are working to locate and resolve this issue.

We are experiencing intermittent outages today. We are working to get these resolved and will keep you updated.

We plan on having an update tomorrow morning between 4am -5am. We will be releasing the first version of our new LDAP integration feature

Check out the latest production update bit.ly/y0YAsH Highlight- Email Parser updates

New IE9 Taskbar functionality bit.ly/A8Erxg

Check out the latest production update bit.ly/zAR1X7. Highlight- Leveraging IE9 Task Bar options

Experiencing error in not seeing closed tickets in Ticket Count Report. Activate 'On Hold' option under Config > Tickets for work around

Good article for both small and big size companies onforb.es/rEHGwd on how to retain talent

Update scheduled for 3AM EST 12/29 to fix User Select Control

We are experiencing an Issue with the user select control during 'Create New Ticket'. Turn Accounts ON in Config as a quick work around.

bigWebApps Production Update–12.25.11 blog.helpdesk.bigwebapps.com…

We experienced an outage today of approximately 9 mins. System is restored.

Testing a few uptime alert tools, can check public report here status.bigwebapps.com/451645 for now.

System service had instability, recycle primary server db , outage 5 min, investigating further. JV

Misc login issues have been identified and should be patched in the next 16 hours. To work around try direct login at login.bigwebapps.com/