@hcurzon

Head of Service Design & Insight @NewhamLondon. Keen on service design, behavioural science & data vis. Former police, @CityWestminster, & @IMPOWERconsult

 London
Joined May 2011
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359Media
With the high level of racism and antisemitism on Twitter, I am no longer comfortable using this platform. Please follow me on LinkedIn instead linkedin.com/in/henrietta-cu…
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Sign up because you’re a believer in the power of community 👇🏼
Newham London 💙
@NewhamLondon10 May 2023
Would you like to get regular updates on cost of living support? Why not become a Cost of Living Champion? New Cost of Living Champions are always welcome and to sign up use the Microsoft Form: orlo.uk/mMcG7 #CostOfLiving #HelpisHere
Become a cost of living champion

ALT Become a cost of living champion

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📣 #ServiceDesign #Job.. ..to support our resident experience programme for 4 months, starting in 4 weeks. You’ll be designing elements of the resolutions service & live prototyping them with the revamped team eg triage system, conversation guides. DM me if you’re interested.
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And that’s a wrap! Thanks everyone who joined us today to hear about the new #LocalGov #ServiceDesign Maturity Model. We are sharing the model for free so others can use and adapt it on a non-commercial basis. Download your own copy here newham.gov.uk/ServiceDesignM…

Local Government Service Design Maturity Model – Newham Council

newham.gov.uk
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Lovely first day at #outlier2023 Already feeling inspired and have some practical tips to implement too.
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All set and excited to be inspired by the diverse #DataVis community at #outlier2023 conference tomorrow. @OutlierConf
Two people studying lots of different types of charts

ALT Two people studying lots of different types of charts

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With 140 attendees from 25 councils there are a few spots left to learn about the new #LocalGov #ServiceDesign maturity model. Developed by Newham, Camden, Barking & Dag, Essex, Cambridgeshire, & Manchester we’re making it available to every council.👇🏼 eventbrite.co.uk/e/local-gov…

Local Government Service Design Maturity Model Launch

Join us for the launch of the new Local Gov Service Design Maturity Model that has been developed by a collaboration across six councils.

eventbrite.co.uk
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A bunch of us from Newham, Greenwich & Camden Councils are launching a new national #LocalGov #ServiceDesign Network. The first virtual meet up will be in June where we’ll agree what we want the network to look & feel like. Are you a UK Loc Gov Service Designer? Want to join us?
A group of people staring up at a Local Gov Service Design Network banner

ALT A group of people staring up at a Local Gov Service Design Network banner

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Looks like I’m definitely a positive advocate for #ServiceDesign in #LocalGov !
Top 10 words listed include : great, service, design, council, Newham, local gov, and team.

ALT Top 10 words listed include : great, service, design, council, Newham, local gov, and team.

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Ever year #yellowcandle breaks my heart. The murder of 6 million Jews is too difficult to comprehend and remembering individual victims today, on Yom HaShoah, Holocaust Memorial Day, turns numbers into individual people. Here are a few from my feed…
Lit candle for Ludmila Snezhko, murdered in 1941 aged 8

ALT Lit candle for Ludmila Snezhko, murdered in 1941 aged 8

Lit candle for Leonard Scheer, murdered in 1943, aged 24 and one for Henya Scheimna murdered in 1944, aged 20

ALT Lit candle for Leonard Scheer, murdered in 1943, aged 24 and one for Henya Scheimna murdered in 1944, aged 20

Lit candle for Benjamin Altmann, murdered in 1943, aged 9 and one for Lyudmila Vaiman murdered in 1942 aged 4

ALT Lit candle for Benjamin Altmann, murdered in 1943, aged 9 and one for Lyudmila Vaiman murdered in 1942 aged 4

Lit candle for Edith Silbermann, murdered in 1944, aged 20

ALT Lit candle for Edith Silbermann, murdered in 1944, aged 20

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After 6 months of discussion, development & iteration across 6 councils the #LocalGov #ServiceDesign Maturity Model is being launched on 10th May. Tickets will be available through Eventbrite in the next few days. Join us to explore the final version & get your own copy.
Online collaboration notes from the first two sessions to develop the service design maturity model in September and October 2022.

ALT Online collaboration notes from the first two sessions to develop the service design maturity model in September and October 2022.

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📣 Tickets now available! Book your space for this event where we’ll be sharing a local government service design maturity model developed by a collaboration across 6 councils. Join us to explore the final version & get your own copy. eventbrite.co.uk/e/local-gov…

Local Government Service Design Maturity Model Launch

Join us for the launch of the new Local Gov Service Design Maturity Model that has been developed by a collaboration across six councils.

eventbrite.co.uk
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📣 Tickets now available! Book your space for this event where we’ll be sharing a local government service design maturity model which has been developed by a collaboration of 6 councils. Join us to explore the final version & get your own copy. eventbrite.co.uk/e/local-gov…

Local Government Service Design Maturity Model Launch

Join us for the launch of the new Local Gov Service Design Maturity Model that has been developed by a collaboration across six councils.

eventbrite.co.uk
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Pesach is my favourite festival, a time when everyone comes together to celebrate freedom from slavery. Chag pesach sameach
Happy Passover written in English, Hebrew, and transliteration. Picture of key elements of a Passover Seder including wine, matzah, charoset, horseradish, eggs, and shank bone.

ALT Happy Passover written in English, Hebrew, and transliteration. Picture of key elements of a Passover Seder including wine, matzah, charoset, horseradish, eggs, and shank bone.

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After our 5th session of Service Designers from across 7 councils, we have produced a #LocalGov #ServiceDesign Maturity Model prototype that is ready to test. We will share the final version under a Creative Commons license in March.
Blurry photo of part of the maturity model

ALT Blurry photo of part of the maturity model

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After 6 months of discussion, development & iteration across 6 councils the #LocalGov #ServiceDesign Maturity Model is being launched on 10th May. Tickets will be available through Eventbrite in the next few days. Join us to explore the final version & get your own copy.
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@pauloperes @DigiDaveUK @dunnery71
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@HannahPinnock
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Tweeting people who said they’d be interested to see the final version… @GlobalLocalLGIU @Emm_McG @katybeale @kellyanagram @Bruce2410
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I’ve been modelling affordable rent for people moving out of temporary accommodation. Analysing @jrf_uk research on minimum income & the benefits cap, households can have as little as £20 a week for rent. So more social homes is great, but benefits system also needs revamping.
Loreal Stokes@LorealStokes25 Mar 2023
I saw this in Ikea earlier and it hit home how important it is to not take your life for granted. Such a powerful campaign and very well place. I haven’t stop thinking about it since.
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Had a great week covering for the Assistant Chief Exec, including spending 1.5 hrs discussing applying behavioural science and co-design with the Chief Exec and the Mayor. Excited that we’re going to be ramping both up.
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