Please check out our FAQs: https://xitter.cf/t.co/LmCcPO6xZW. For any additional support questions, please visit us at https://xitter.cf/t.co/QKzFj0B1lR | fire for all
New York, NY
Joined January 2017
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We’re here to help- send us a DM of your username + email, we’ll help you get things sorted. Please note if you’re private we can’t see you.
We’re aware of the ongoing issues some users face at the moment with our iOS app.
If you are experiencing this, please upgrade to 6.4.1 if you see it on the App Store; if not please uninstall and reinstall the app.
Beyond this, feel free to hit us up here or at help@grailed.com
We're currently working on a technical issue related to uploading photos on iOS 14. For now, please use the web sell form. We'll let you know once it's fixed.
We had a bug recently with 3-month reposts that caused some listings to remain unpublished beyond our review period, if you have a repost that has been unpublished for over 4+ days please reach out and we can get em posted! (This only affected 3-month reposts, no new listings)
Our Grailed and Heroine servers are temporarily down due to an outage on our third-party provider’s side. This will affect a number of users depending on geographic location. We are currently working on this, so please bear with us and thanks for your patience!
Hey guys -- We are currently experiencing an issue with the feed. Users can still create new listings. However, the feed will not reflect any updates. Our team is currently working on a fix as getting the feed back up is our number 1 priority at the moment.
Hey guys — we are currently experiencing a bug on the app preventing users from logging in. Our team is aware of it and currently working on a fix. Thanks so much for your patience!
Grailed is currently investigating an issue preventing users from uploading listings. We appreciate your patience while we work on solving this issue.
Grailed is currently experiencing degraded performance. We appreciate your patience while we work on solving this issue.
Thank you for your feedback in regards to our new PayPal Business Account Requirement for all sellers on @grailed. Trust & Safety for all users on @grailed is of upmost importance. Please see our reddit thread below for more information about this update.
reddit.com/r/Grailed/comment…
Hey Guys! To increase security on Grailed, we now require all sellers to upgrade their accounts to PayPal business accounts. For more information about the update, or any questions in regards to your account, please DM us. We thank you for being a part of our community.
Hey Guys! Thanks for your feedback, we've added a back button! Please be sure to update Grailed in the App Store for our latest fix.
Grailed Support retweeted
The One That Started It All: A History of The Jordan 1 by @pete_forester - grailed.com/drycleanonly/jor…
