We are available between 7am and 8pm daily. During this time, you will receive responses at optimal times. Outside this period, response times may differ, but we will respond to your messages as soon as we can!

You can send this via our support email; [email protected] Best regards, Adeola.

Financial Information Source(s) of funds received in the last 3 months Nature/details of your occupation or business Business/occupation address We appreciate your prompt cooperation so we can review and resolve this quickly.

Gender Date of birth Permanent address (house number, street, LGA, state, with clear description) Phone number & email address Social media handles BVN & NIN Nationality A short video recording stating your full name, address, and reason for requesting a limit increase

Hello, Thank you for reaching out. We’ve noted your concern regarding the limit error on your account. To proceed, we need to complete a standard review. Kindly provide the details below: General Information Full legal name (and any previously used names)

Hello, We are really sorry for how long it's taking to resolve the outwards transfers issue. As an alternative to make a transfer, please use your physical card on ATM's or POS to try and outward transfer and see if that works. Warm regards,

Hello, We are really sorry for how long it's taking to resolve the outwards transfers issue. As an alternative to make a transfer, please use your physical card on ATM's or POS to try and outward transfer and see if that works. Warm regards,

Thank you for sharing Nedu. Please share the receipt for each id you've sent. Warm regards,

Please avoid doing any transfers as we have severally communicated. Warm regards,

Hello, We are really sorry about these delays. Please confirm if you have received refunds for the transfers done on Sunday? Yesterday and today would be refunded in 24-48hrs. Kindly send the transaction Id's and receipts for all failed transactions. Warm regards,

Hi Ben, we have reviewed your account and can confirm that your details are same with your BVN and NIN. Your name can only be updated automatically once you have updated the names on NIMC and BVN portal. Kindly visit your bank to have this updated and revert with the information.

Hi Hashim please provide us with details of how the perpetrators gained access to your account and also share your account number.

Hi, You've been unable to proceed because of your Date of Birth Mismatch on your BVN and NIN. kindly review our earlier message to have the full details.

Hi Theresa, we apologize for the inconvenience caused. A review of your account shows that your Date of birth on your NIN and that on your BVN has a mismatch. On your NIN, your DOB is 29-11-1999, while on your BVN 29-11-1997. Hence why you have been unable to proceed.

Hello, Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. Please share your registered phone number and a screenshot of the error message displayed. We need this to be able to resolve this issue.

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience caused by your transaction. To enable us to investigate and assist you effectively, kindly provide the following details: Account number, transaction ID, transaction Amount, transaction date.

Hello, we have escalated your complaint and advised that card transactions may take up to 15 working days. We will follow through and provide you with feedback once we can confirm the transaction status.

Hello, Thank you for reaching out. Please share the following required documents so we can help get this sorted. Your phone number, or account number, a screenshot of your NIN; and a picture of you holding the NIN. we await your response.

Hello, Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. Please share your registered phone number and a screenshot of the error message displayed. We need this to be able to resolve this issue.

Hi Hashim, Please note that the perpetrators will only be able to access your account if they have all your details and your PIN inclusive. Kindly confirm how they gain access to your account.