Customer: "I need to schedule an oil change for my Escape." Voice AI: "Happy to help, Amanda. Your 2022 Escape is due for its 60,000-mile service. I have Thursday at 9 AM, Thursday at 2 PM, or Friday at 10 AM. Which works?" Customer: "Thursday morning." Voice AI: "Done. Thursday at 9 AM. I'll text you a confirmation now." Recognized Amanda from the DMS. Knew the service interval based on her VIN. Booked it live. Sent the confirmation. That's the bar. Your Phones Are About to Get a Lot Smarter → impel.pulse.ly/fjer8vumo3 #ImpelAI #AutomotiveAI #VoiceAI

Trust is earned, one dealership at a time. Inc. named Impel a 2026 #PowerPartner, an honor that recognizes B2B companies for their impact on the businesses they serve. To the dealers and OEMs who trust us with their customers every day: thank you for holding us to the standard that earned this. Read the Announcement: impel.pulse.ly/85itdneltn #PowerPartner #AutomotiveAI

Thousands of nominations. One Auto Dealership Solution of the Year. 🏆 We’re proud to share that Impel Sales AI won at the 2026 AutoTech Breakthrough Awards. Dealers don’t need another tool that just replies. They need AI that follows through: working every lead, adapting to every shopper, and booking appointments their teams can close. That’s what Sales AI was built to do, and it’s why dealers using it are booking 31% more showroom appointments. Congrats to our team, and thank you to every dealer partner who helped make this happen. autotechbreakthrough.pulse.l… #AutomotiveAI #SalesAI #AutoTechBreakthrough

No market tailwind. No market bump. Just 6.6x the appointments. In September 2026, dealers on Impel Sales AI set 6.6x more appointments than a control group. The difference was faster replies and follow-up that doesn't quit. In a flat market, that's the whole game. The dealers who work every lead win the month. impel.pulse.ly/dkbr6poht7 #AutomotiveRetail #AutomotiveAI

Every missed call at your store has a price tag. A repair order that never gets booked. A customer who never hears back. One call feels like nothing. A month of them adds up to a number you may be surprised to see. So we built the math for you: impel.pulse.ly/us7w0nl27c #AutomotiveAI #FixedOps #DealerLife

Auto Dealership Solution of the Year. 🏆 Impel Sales AI just took home the title at the 2026 AutoTech Breakthrough Awards, chosen from thousands of nominations worldwide. Sales AI works every lead the moment it lands, reads intent in real time, and books the showroom appointment. When a shopper’s ready for a person, your rep steps in with the full story. The dealers who held us to a higher standard, and the team that met it. This one’s yours. autotechbreakthrough.pulse.l… #AutomotiveAI #SalesAI #AutoTechBreakthrough

The customer who stopped coming in spends more than the one who never left. Across GM rooftops running Impel Service AI, a recovered customer's repair order averaged $900. The overall average was $587. One dollar in five of service revenue came from someone who had lapsed or already declined the work. That's revenue that usually gets written off. Service AI is turnkey and iMR approved for co-op reimbursement through GM's Dealer Digital Solutions program. (GM dealer results, January through August 2026.) See the Program impel.pulse.ly/tklirrqlhj #AutomotiveAI #ServiceAI #FixedOps

There's a question that tells you everything about a voice solution: Does it know the customer before it picks up? Most don't. They start from zero. "What's your name? What vehicle? How can I help?" Impel Voice AI pulls name, vehicle, and call history live from the DMS the moment the phone rings. Called yesterday about a dashboard light? It remembers. Context isn't a feature. That's the whole point. Uplevel Your Phones: impel.pulse.ly/1lillennox #ImpelAI #VoiceAI #DealershipAI

The Labor Day bump never showed up. September 2026 vehicle sales landed at a 16.0M annual pace. Forecasters expected 16.3M, per TD Economics. Gas is up. Real wages are down. Financing costs are sticky. The market isn't coming to save you. Your follow-up might. Flat sales, larger stakes: work every lead or lose the month. impel.pulse.ly/md6ye2ie3m #AutomotiveRetail #DealerSuccess

Here's a question most service departments have never answered: How much revenue are you losing to unanswered calls every month? Not a guess. An actual number. We built a calculator that does it in 30 seconds. Plug in your daily call volume. It does the math. The number might surprise you. Or it might confirm what you already suspected. Calculate Your Opportunity: impel.pulse.ly/imzijy2kwm #ImpelAI #VoiceAI #FixedOps

Sunday morning. A guy who bought a CX-50 three days earlier is standing at a gas pump that won't pump. He texts the dealership asking for step-by-step help refueling his new car. He wasn't a lead. He wasn't a service ticket. He was already sold, and nobody would have blamed the store for missing that text on a Sunday. The dealer, through the power of Impel AI, walked him through it. Fuel door, cap, nozzle, and what to do if the pump still doesn't turn on. That's the difference between closing a sale and keeping a customer. That one's on our new Conversation Examples resource page. So are plenty more: impel.pulse.ly/oicov5txdx #AutomotiveAI #DealerMarketing

In a dealership, the job has always been learned by doing, through the low-value tasks a rookie grinds through to become an operator. So if AI handles those tasks, how does the next rookie become a pro? It's the honest question under every AI conversation in a dealership, and the answer isn't a foregone conclusion. The same AI that can erase the apprenticeship can just as easily teach it. Michael Quigley's, latest on how AI can raise the floor without sawing off the rung: impel.pulse.ly/ocyf7uvgii #AutomotiveAI #DealershipLeadership #FutureOfRetail

Your team went home at six. The shopper started looking at nine. Across GM rooftops running Impel Sales AI, 44% of the appointments the AI set were booked after hours. And 35% of every lead it engaged, it engaged after close. Those aren't leads your team missed. They're leads nobody was there for. Sales AI is turnkey and iMR approved for co-op reimbursement through GM's Dealer Digital Solutions program. (GM dealer results, January through August 2026.) See the Program impel.pulse.ly/xxv4uw4hry #AutomotiveAI #SalesAI #DealerDigitalSolutions

Impel Voice AI just got a major upgrade. Every inbound service call answered live. Appointments booked on the spot. Routine questions handled from your AI Knowledge Bank. Calls that drop mid-booking? Finished over text. And here's the part that changes everything: the AI pulls the caller's name, vehicle, and history from the DMS before it picks up. No "who am I speaking with?" No starting over. Context, not a script. Rethink Your Phones: impel.pulse.ly/cpnf05dbma #ImpelAI #AutomotiveAI #VoiceAI

GM added a new category to Dealer Digital Solutions this summer: AI & Conversational Intel. Impel Sales AI, Service AI, and Voice AI are all in it, turnkey and iMR approved for co-op reimbursement. Sales AI works the lead. Service AI fills the bays. Voice AI answers the phone knowing who's calling. One platform, one AI Knowledge Bank. The lead, the RO, and the phone call are finally treated like what they are: one customer. Chevrolet, Buick, GMC, and Cadillac dealers can enroll now. See the Program impel.pulse.ly/ruhgwtdtg9 #AutomotiveAI #DealerDigitalSolutions #FixedOps

Meet the AI that works like your best advisor — on every sales and service conversation, every time. Impel Chat AI engages across your website and every digital touchpoint, reads intent, and answers complex sales and service inquiries. It delivers concierge-style experiences at scale and schedules sales and service appointments automatically, all trained on your policies and services, so you never miss a conversation. All without adding headcount. Now certified for Hyundai dealers, there's never been a better time to start. See what Impel can do for your dealership → impel.pulse.ly/a77fdvcn7o

Here's what won Impel a 2026 Stratus Award. A lead comes in. Impel Sales AI reads sentiment, intent, and urgency in real time, then answers in the moment, the way a person would. Shopper ready to come in for a test drive? It books the appointment. Conversation needs a human? It hands off to the assigned rep with the full context already gathered. These are the tasks that used to pull reps off the floor. Now they spend their day doing what what they do best: building relationships. Read the announcement: impel.pulse.ly/qa4umdaruc #StratusAwards #AutomotiveAI #AgenticAI

A shopper fills out a form at 11:40 p.m. Your system replies in ninety seconds with a price. Nobody read it. Nobody approved it. And under California's CARS Act, that message may be your first written communication, which means the total price had to be included. It goes into effect on October 1st. Four things to confirm before then: impel.pulse.ly/tmdpjrzahs (For informational purposes only. Talk to your attorney about your store’s specific requirements.) #AutoRetail #AutomotiveAI #DealershipOperations

Every price you send is on the record. Under California's CARS Act, the first written communication containing your price disclosure must be retained for two years and made available on written request. So the question isn't only whether the number was right. It's whether you can pull up the message eighteen months from now and show what you said. California is the first state to put this into law. It won't be the last. The full breakdown, plus the five questions to ask every vendor in your stack. Read the Blog: impel.pulse.ly/8rpnq7p305 (This post is for informational purposes. Consult your own counsel for compliance guidance.) #AutoRetail #AutomotiveAI #Compliance

What does waiting actually cost? Not in theory. In calls nobody answers, appointments that never get set, and customers who moved on while the industry moved ahead. Impel is on the agenda at Ted Ings' Fixed Ops Roundtable® Back to School Week with "The Cost of Standing Still," a straight look at what's at stake for dealers treating change as optional. Check out our session tomorrow at 10:53 AM ET. Save Your Seat: fixedopsroundtable.pulse.ly/… #FixedOps #DealershipGrowth #FixedOpsRoundtable