https://xitter.cf/t.co/NEgaIcfxIN AI agent for sales and support
San Mateo
Joined March 2026
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82% of customers say they’d call a competitor if a business doesn’t pick up.
For home service companies, that’s not a maybe. Missed calls, calls that end without a booking, and follow-ups that never happen are costing real jobs, especially after hours and during peak season.
Our new guide, “Getting started with voice AI for home services,” breaks down where the biggest opportunities are, how a voice AI agent actually handles a booking call, and how companies like Dr. Cool Services (HVAC, Las Vegas) use delight.ai to book service calls in English and Spanish, even after the office closes.
Read the first two chapters on the blog, or grab the full guide: delight.ai/blog/industry/voi…
Thursday’s “How to Hire Your First CX Engineer” at Arcana was one of them, great energy, better conversations, and a room that clearly came ready to talk shop.
Swipe through for a look inside.
Thank you to everyone who showed up and made SF TECH WEEK one to remember.
#SFTechWeek #CXEngineer #AIAgents #CustomerExperience
AI has a lot of acronyms. So we played “Wrong Answer Only” with our team, the rule: guess what each one stands for, but only wrong answers count.
KPI, RLHF, MCP... let’s just say some of these answers were more creative than correct. 👀
This is pretty on brand for our team, we take the work seriously, not ourselves. If that sounds like your kind of culture, we’re hiring. Link in comments.
#WereHiring #TeamCulture #AI #ArtificialIntelligence #LifeAtDelight #HiringNow #WorkCulture #AIJobs #StartupCulture #TechJobs
We hosted “How to Hire Your First CX Engineer” at Arcana for SF Tech Week. The takeaway: if your AI agent can resolve an issue and surface an upsell in the same conversation, support is a revenue job. Recap below.
#SFTechWeek
Only 16% of consumers are comfortable with fully autonomous AI today. 54% expect to be within a year.
How does an AI agent earn that autonomy? Kibeom Lee, our Head of AI/ML, breaks down the Trust Stack, one layer at a time, plus how to spot a "success" that's hiding a failure. delight.ai/webinars/trust-st…
One week, one T-rex, a lot of free coffee, and the worst support stories San Francisco had to offer.
Here’s the SF Tech Week recap from the delight.ai team. Thank you to everyone who stopped by.
#SFTechWeek #Delight
71% of consumers already use AI customer service. Only 57% like it.
We surveyed US consumers for the 2026 Delight AI Index:
- 83% blame the brand, not the bot, when AI gets it wrong
- The #1 trust builder is being able to undo a mistake. It beats accuracy.
- 16% are OK with AI acting fully on its own today, and 54% expect to be within a year
The gap between using it and liking it is where loyalty gets won or lost.
More sales. Faster support. What could AI mean for your business?
Start with the savings: use Delight.ai’s ROI calculator to estimate the cost impact, then build the bigger case for AI across sales and support.
Run your numbers →delight.ai/tools/roi-calcula…
Our sign said “Let go of your ancient SaaS.” Our T-rex said it better.
For SF Tech Week, the delight.ai team took to the street with free coffee and one request: tell us your worst support story. We heard about endless hold music, repeated verification questions, and chat windows that went nowhere.
The pattern was clear. People don’t remember the policy or the product. They remember how long they waited and whether anyone solved the problem.
That’s the idea behind delight.ai. An AI agent should resolve the issue, remember the customer, and, when it fits, turn that conversation into revenue. Support doesn’t have to be the cost center your customers dread.
Thanks to everyone who came by, and to the team for wearing dinosaur shirts in public.
#SFTechWeek #CustomerExperience #AIAgents
Hold queues were a rationing system. Make people wait long enough and some give up. Plenty of companies budgeted around that.
Personal agents don't give up. They'll sit on hold all afternoon.
Support built on attrition is about to get expensive. xitter.cf/t_blom/status/21095829…
2027 will be the year of the personal agent. It has finally found PMF with Instinct, Muse & Grokbot.
This will cause a tsunami of customer enquiries — it’s now essentially free for a customer to send hundreds of emails, texts and phonecalls to make a single purchase.
Businesses will need AI customer service tools to save themselves from drowning.
We took a herd of T-Rexes to #SFTechWeek, handed out free coffee, and asked for support horror stories in exchange.
Our takeaway after a day of listening: legacy CX software should be extinct. 🦖
Thanks @Techweek_ for having us.
Most CX roadmaps are built around resolving the ticket. The brands people actually stay loyal to remember them the next time they come back.
Our CRO Mike Bohnett on stage with Vodafone and NatWest at Engage Customer Summit London.
Jim's right, and hold time is the cost nobody puts on the bill.
One agent this week waited 31 minutes on an airline line and got a $1,513 refund filed. That's the kind of agent work we think customers will actually value first. xitter.cf/jimprosser/status/2108…
Some support queues move slower than evolution. 🦖
Find Zen Deskosaur on Muni screens around SF. #SFTechWeek