aka The Customer Lifeguard - Passionate about the return of real customer service, full time customer experience activist, ex-marathoner, & frequent Canadian
Lindfield, West Sussex
Joined March 2009
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On April 7th I'm going to be running in the Brighton 10k event to help raise money for the Brighton & Hove Albion Foundation, the official charity of B&HA Football Club that helps small communities in Sussex,
Your support would be most appreciated
2024brightonmarathonweekend1…
Delighted to join the Brighton & Hove Albion Fan Advisory Board (FAB). Looking forward to representing my fellow MyAlbion+ members and making it an even better fan experience for all.
Albion Fan Advisory Board nominees announced via @OfficialBHAFC brightonandhovealbion.com/ne…
I'm delighted to be on the short list for the Brighton & Hove Albion Fan Advisory Board & hope that my fellow fans will consider voting for me. There is info and the chance for season ticket holders, MyAlbion+ & 1901 members to vote, on the BH&A and the BHA FAB websites #BHAFAB
moderninsurancemagazine.co.u…
Delighted to contribute to this month's Modern Insurance Magazine (p55) & to participate in the Insurance Roundtable on "Meeting Customer Expectations in Challenging Times"
Thanks to @ModInsuranceMag
I’m taking part in, & I hope completing, the London Walk 2022 kicking off at 9pm on Saturday 19th March, with both a 10km or Marathon route available (I’ll be doing the marathon)
Please donate via my Just Giving page below & help me help those in need.
bit.ly/3C7oW0k
First Parkrun in two years. Great to be back at Claire Park in Haywards Heath and a big thank you to all the volunteers that make it happen. No PB today, but just glad to be there! @parkrunUK
The Great Divide or the Great Debate? - The choice is yours
engagecustomer.com/crossing-…
Warming up for day two of What's Next - I can't wait to find out, how about you? netcall.com/events/whats-nex…
#uknccc Looking forward to "meeting" everyone during the lunch break at the CCMA National Conference today to answer all your questions on CX and the Contact Centre
bit.ly/3hMYPRQ
Very nice to spend some virtual time with Mandy Webb to explore the challenges that Covid-19 is putting our way and how we can overcome them. And a big thank you to Isobel Rogers for making it happen
Nicola Millard getting us off to a flying start with her latest research on the Autonomous Customer #engage2020 #FOCC lnkd.in/ekmSZe2
A tough night, but I get to go home. Please help me help those that don't have that option.
BBC News - World's Big Sleep Out: Thousands support homelessness charities
bbc.co.uk/news/uk-50703366
1500 of my best friends at The World's Biggest Sleep Out. Even Lord Nelson is here to give us a hand!
CX Accelerator - FUEL FOR CUSTOMER EXPERIENCE CHAMPIONS
shoutout.wix.com/so/25Mrehco…
Greg Reed from Homeserve continuing to passionately evangelize the Customer First program and gaining more converts to the cause at the Engage Customer Summit. lnkd.in/erAXdtd
