Retired blogger. Still a fan of lipstick, gin and common sense
Bromley, London
Joined April 2009
- Tweets20.7K
- Following1.1K
- Followers4.2K
- Likes2.3K
Hello @funcostumes - is there anyone there? Seems like your daily tweets are scheduled. Still no new customer email and no reply yesterday on X. Concerned about ordering now - are you still operational???
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@cultbeauty can someone with some customer service skills please contact me? I’ve been emailing with you for days and I keep getting a nonsense response. I receive a defective item (leaked and completely empty) and I want a refund because I had to purchase elsewhere.
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I don’t know how to make this any clearer. I will return the empty bottle and ruined gift set if you wish. The only replies I get from your team are about a replacement no matter how clearly I say it’s too late and I need a refund. Order number 545520920
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Hi @virginmedia over an hour and a half on the phone (mostly in queues and hold) and no resolution to taking your broadband with me when I move house. Cut off twice and can’t sit in that queue again. Please arrange for someone to call me and I’ll DM my number.
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Are you okay @newlook @NewLookHelp? What sort of reply is this? REALLY? You keep me waiting weeks for a refund, send the return back to me in error, and now your solution is that I go to a store to sort out your error? I bought online for a reason! Seriously the worst service!
You’re still ignoring me @newlook
DM sent @newlook explaining your warehouse wrongly sent my return back to me. It was plainly NOT outside 28 days. Received 23 July and sent back via Collect+ 13 Aug, received by you 17 Aug. Whichever way you count it, it was within 28 days. STOP WITHHOLDING MY MONEY!
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DM sent @newlook explaining your warehouse wrongly sent my return back to me. It was plainly NOT outside 28 days. Received 23 July and sent back via Collect+ 13 Aug, received by you 17 Aug. Whichever way you count it, it was within 28 days. STOP WITHHOLDING MY MONEY!
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Been waiting weeks for my @newlook refund only to have the parcel returned to me saying it was outside 28 days, when it clearly wasn’t! Awful customer service and nobody replying on WhatsApp. Credit card chargeback necessary?
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Very good experience with @thetrainline and @LodgeLochLomond getting a refund on a trip we had to cancel due to Covid.
Thanks guys! 👏🏼👏🏼
It’s a shame @premierinn aren’t being so great and won’t allow even a credit voucher against a different location.
Hi @IKEAUK I’m calling you on 020 3645 0000 but the recorded message says to call back during your opening hours, which is now! On Saturday I waited 50 mins to get through to someone and have been waiting on a 48hr manager call back since then. Help please.
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45 minutes and counting on hold to @IKEAUK
On the plus side all of my clean washing is now folded and I’ve had a refresher on the words to all of ABBA’s greatest hits
Brands playing follow-unfollow on instagram is so unprofessional in my opinion. Got a follow from a pampas brand - liked their stuff, followed back and ordered. Before my order even arrived they unfollowed. And now I won’t be sharing my purchase on my grid despite loving it! 🙄
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Hi @StyleCheat I’m really unhappy about being sent the wrong mask (totally different colour) and would like you to send me the one I ordered when it’s in stock. I’ve emailed but address is ‘no reply’ so how can I best get in touch about this?