The Conference for Banking & Credit Union Branch Innovators #FutureBranchesBoston June 27 - 28, 2023
Boston, MA
Joined July 2017
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We're proud to announce the winners of the inaugural @FutureBranches Innovators Awards! story.cd/AAMxOj
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Digital enablement is a top branch channel objective. If customer relationships are central, why isn’t branch enablement a key digital objective? #FutureBranchesAustin
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Today’s Branches need an entirely new technology strategy. Capital One Cafe is a great example. Chris Mowry was spot on. #FutureBranchesAustin
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🚨New #Webinar - Embracing a Customer-First Mindset 🚨
Join Coconut Software and @FutureBranches for a live panel discussion on eliminating friction points in your customer multi channel journey.
Register today: bit.ly/2yN091O
#PanelDiscussion #CustomerExperience
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Meet our panelists! 🙋🙋♂️
Stephen Menon of @FinnForBanks will be sharing his experiences in digital acquisition, and its impact on the customer multichannel journey, during the Coconut Software and @FutureBranches virtual panel discussion. bit.ly/2yN091O
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Less than a week away.. ⏳⤵️
Will you be joining us at @futurebranches Boston next week? 🤔
33%Yes
67%Wouldn't miss it
6 votes • Final results Future Branches retweeted
DSW’s SVP of Digital and Store Operations, @Beez444, spoke at the @FutureStores conference today in Miami, Florida about how our company’s culture of innovation creates engaging experiences. #FutureStores
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Kambiz Hemati, vp global stores design @footlocker : Tech in the back of house is more important than tech in the front of house. "I think we are a destination for sneakers, but we want to be more about community and the human interaction in the store." #futurestores
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Gene Lunger, evp of retail operations at @AshleyHomeStore carries around a Blockbuster card from the 90s “as a reminder of what happens when you’re trapped in your business and not working on it.” #futurestores @FutureStores
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"Technology that’s not customer-facing is enhancing the customer experience." - Kelly Radford from @WarbyParker at #FutureStores this morning. We couldn't agree more: Great CX starts with empowering your field to make the right decisions for their stores. ow.ly/Te5L30nAKc7
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Swarovski have redefined experience in their newer stores and now allow customers to interact directly with merchandise without salesperson interaction... which dramatically increases customer engagement, so much so it offsets potential downside like theft/loss. #futurestores
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Not all problems have technical solutions - Stefan Midford, CEO of @naturalinsight mentions a store which has black or red shopping baskets - red means "I need help, I'm approachable" and black means "don't talk to me I'm in a hurry".
LOVE THIS. #futurestores
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Future Commerce is heading to #FutureStores next week! As usual, we'll be sharing the highlights, insights and all of the latest in retail innovation.
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Andrew Neelon from @Bonobos, Gavin Felder from @kfc and Sam Vise from RMF all agree that the retail apocalypse is not a thing. It’s more that retailers are reframing the way retail operates. This is especially true when it comes to brick and mortar. #futurestores
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Hello Miami! 🌴I'll be tweeting from #futurestores over the next few days, bringing you the scoop on what's ahead for stores... if there are still stores
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On our prediction episode we said that 2019 was going to all about “clientelling”, and that seems to be a major theme here at #futurestores
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I'm at the @futurebranches conference in Austin, TX talking to banks and CU's about changing their branches from transaction centers to advice centers
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Innovation and design! So much to be excited about at the 2018 @futurebranches conference in #Austin @CdnMoneyman
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Lets talk #digitaladoption with Colleen Vukelic from BMO at the @futurebranches roundtable today with @horiznplatform
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"Why are bank branches important? Community, touch & feel, and advice.” - @jeremybalkin @HSBC #micdrop #futurebranches