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SALES go up ⇅ down. SERVICE stay ∞ forever.
Great customer service @fullstackhq 👏👏👏
“Robots will steal our jobs” they said.
Meanwhile, the robot on its first day at a call center in Indonesia:
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These days, L1 support is being replaced by AI agents with human-like personas to make users feel more comfortable interacting with them...
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Is AI coming for your job? Anthropic says: not quite- but it’s closer than it looks.
Most exposed roles: programmers, customer support, data entry.
Least exposed: cooks, bartenders, mechanics - physical-world jobs still mostly untouched.
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