The FAIS Ombud’s objective is to consider and dispose of complaints in a procedurally fair, informal, economical and expeditious manner.

Joined December 2020
The Office of the FAIS Ombud is inviting suitably qualified and experienced candidates to apply for the position of Senior Adjudicator. If you have extensive experience in dispute resolution, financial services, legal analysis, and leadership, this could be the opportunity you have been waiting for. View the advert for the full requirements and application details. #JobOpportunity #NowHiring #SeniorAdjudicator #FAISOmbud #FinancialServices #Careers
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Join us for the FAIS Ombud 2025/26 Annual Report Launch Webinar Be part of the conversation as we share key highlights, achievements, and insights from the past financial year. Date: 28 October 2026 Time: 10:00 - 11:00 Scan the QR code on the image to register. Alternatively, register online using the following link: bit.ly/4k5X3xt We look forward to your participation.
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The true test of an insurance policy comes at claim stage. Many consumers only discover what their policy does not cover when they need it most. Read the fine print, ask questions, and make sure you understand your cover before it's too late.
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Financial inclusion creates opportunities for persons with disabilities to have access to financial products, services and financial redress beyond the limits of barriers like mobility, hearing, and sight. All financial customers, including people with disabilities, have the right to be fairly treated by their financial institutions. If not, they can approach a financial ombud scheme such as the @OPFA_SA, @faisombud, or @NFO_Ombud to assist in resolving the dispute. #FinancialInclusionForAll #DisabilityInclusion #FinancialRights #FinancialOmbudSystem @letdisability @TheNCPDZA @niddeaf @institutedeaf @sanda_info
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Looking for your next career opportunity? The FAIS Ombud is seeking a Case Administrator to join our dynamic team. If you have strong administrative skills and a passion for supporting .consumers within the financial services industry, this could be the opportunity for you Apply at faisombud.co.za.
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In celebration of National Teachers’ Day, the FAIS Ombud participated in the SADTU event in the Sekhukhune District, held at Leeuwfontein Crossing in Groblersdal and Jane Furse Artificial Pitch in Jane Furse, as part of an initiative led by the Limpopo Office of Consumer Affairs and the Council for Medical Schemes (CMS). Together with ICASA, National Consumer Commission, Council for Debt, Motor Industry Ombudsman and the Information Regulator, we engaged with teachers and consumers, sharing information to promote awareness of their rights and responsibilities and empower them to make informed decisions. As an institution overseen by the Ombud Council, the FAIS Ombud continues to promote consumer awareness and access to fair outcomes in financial services. #NationalTeachersDay #SADTU #FAISOmbud #OmbudCouncil #ConsumerEducation #ConsumerRights #KnowYourRightsAndResponsibilities
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Is your insurance policy still providing you with the cover you need? Regular policy reviews are important to ensure that your cover remains appropriate and that you understand the terms and conditions of your policy. In our latest press release, we share a recent case that highlights the importance of annual policy reviews and the potential consequences when a policy is not regularly reviewed. Read the full press release to learn more.
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We're hiring! The FAIS Ombud is looking for a dynamic Human Resource Specialist: Organisation Development and Talent Management to join our team on a 12-month fixed-term contract. If you are passionate about people, organisational development, talent management, and driving meaningful change, we would love to hear from you. View the advert for the full requirements and application details.
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Many of us are looking for ways to grow our money. But when an investment opportunity promises quick returns or "guaranteed" profits, it's important to understand exactly what's on offer. Investing without understanding the risks, costs and potential losses could lead to disappointment and financial setbacks. Before you commit your money, make sure you ask the right questions and understand what you're investing in. If you believe you have suffered a financial loss as a result of inappropriate financial advice, the FAIS Ombud may be able to assist.
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The roadshow continued in Cookhouse, Sarah Baartman District. The FAIS Ombud joined the Eastern Cape Department of Economic Development, Environmental Affairs and Tourism (DEDEAT) and the National Financial Ombud Scheme South Africa, along with the Pension Funds Adjudicator, Consumer Goods and Services Ombud, Council for Debt Collectors, National Credit Regulator, NERSA ZA, and the National Regulator for Compulsory Specifications, at Madiba Community Hall to bring consumer education to the community. #FAISOmbud #NFO #DEDEAT #ConsumerEducation #ConsumerProtection #EasternCape #SarahBaartman
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The FAIS Ombud is participating in the Eastern Cape Financial Consumer Education Roadshow. Today's activation in the Amathole District was at Fort Beaufort Plaza, hosted by the National Financial Ombud Scheme (NFO) in collaboration with the DEDEAT Consumer Protector Office. Next stop: Cookhouse in the Sarah Baartman District. #FAISOmbud #NFO #DEDEAT #ConsumerEducation #FinancialLiteracy #EasternCape #AmatholeDistrict
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Today, the FAIS Ombud participated in the SASSA community outreach programme at Naledi Community Hall in Soweto. #FAISOmbud #ConsumerProtection #FinancialEducation
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The Office of the FAIS Ombud is inviting graduates to apply for the Human Resource Management Graduate Training Programme. If you have what it takes, this could be the opportunity you have been waiting for. #jobsearch #jobopportunity #jobseekers
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Tune in today as the FAIS Ombud joins KaNyamazane Community Radio to discuss our role, consumer rights, and how consumers can lodge complaints with our Office. Don't miss this informative discussion aimed at empowering consumers through knowledge and awareness.
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Faisombud retweeted
The Office of the FAIS Ombud has warned SASSA grant recipients, particularly older people, about reports of unauthorised funeral policy deductions from their grants and bank accounts. Read on tinyurl.com/ym7njrd4 #business #GrantRisk #FuneralPolicyTrap #SASSAWarning #GrantHit
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This afternoon, let’s talk about being Money Smart! Tune in to Mokopane Community Radio as the FAIS Ombud looks at some of the everyday financial decisions consumers face and why understanding your rights can make all the difference. Take a moment to listen, learn and become more confident in the financial choices you make. #FAISOmbud #MoneySmartWeekSA #MokopaneCommunityRadio #BeMoneySmart #KnowYourRights #FinancialLiteracy
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The Money Smart conversation continues! Tune in to Eldos FM at 10:10 as the FAIS Ombud puts the spotlight on the importance of understanding your financial choices and knowing where to turn when you need assistance. Stay informed, know your rights and make smarter financial decisions - because being Money Smart starts with being informed. #FAISOmbud #MoneySmartWeekSA #EldosFM #BeMoneySmart #KnowYourRights #FinancialLiteracy
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