Contact Centre Transformation | Start with Operational & Employee excellence, sprinkle in useful Technology & Clear process’ for great Customer experience
Manchester, England
Joined February 2019
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From one Salfordian to another “eeee ahhh mate! That’s mint that!” @Hosang
Pre Order your Copy via the link below
amzn.eu/d/03XUCK5P
Over 100 practical missions and activities and 40 chapters of pure gold!!
Check it out now! #ContactCentre #customerExperience #leadership
FAB Solutions - The Contact Centre People retweeted
Is the AI human assisted or otherwise doing a good job?
What’s your experience?
Check out the full episode here
youtu.be/zlXzpdjEUL0?si=P8EW…
Is the AI human assisted or otherwise doing a good job?
What’s your experience?
Check out the full episode here
youtu.be/zlXzpdjEUL0?si=P8EW…
We hope everyone is celebrating in style and enjoying the holiday season!
#merryChristmas
FAB Solutions - The Contact Centre People retweeted
🚀 Congrats to Vaishali Dialani, Senior CX Strategist at @KonabosInc, for being recognized as Rising Star of the Year! 💡
📹 Watch our judge Gary Gormley, Founder, @fabsolutions1, spotlight Vaishali’s bright future.
👉 eu1.hubs.ly/H0dVK5R0 | #CXLeadersAwards24
What’s happening in your contact centre this all hallows eve 🧛👻💀🧟🧟♀️🧟♂️☠️🕸️🎃 #contactcentre #halloween
Building a customer centric strategy, doesn’t have to be hard work and expensive! Check out this article for some tips and advice. fabsolutions.co.uk/building-…
#CustomerExperience #customercentricity #CX
Does employee onboarding and workforce management practices trouble you?
Come and listen to our panel of awesome speakers on the 21st November!! Join via the link below #wfm #EmployeeEngagement #onboarding #people
linkedin.com/video/event/urn…
Is customer experience on its last legs! 59% of people we asked said yes!!
fabsolutions.co.uk/is-custom…
Building a human centred approach to performance management in the contact centre with @fabsolutions1 monthly webinar The Contact Centre Network
fabsolutions.co.uk/enhancing…
#performanceManagement #contactcentre #Leadership
Manchester business owners and generous people of X formerly Twitter, please give as much as you can as I’m pulling a bus 🚌 for charity! 🪢
justgiving.com/team/foundert…
How do you write a good SOP document? @fabsolutions1 was delighted to contribute to @callcentrehelp article let us know what else you’d include?
callcentrehelper.com/write-s…
Would you be comfortable engaging with an AI Voicebot without knowing that it’s AI?
As AI evolves the contact centre embraces different ways of building it into the customer journey but can AI evolve to be emotionally responsive?
fabsolutions.co.uk/balancing…
Is improving employee engagement on your agenda? Take a read of our latest article following the contact centre network event with two expert panelists we summarised some of the key topics and themes discussed.
fabsolutions.co.uk/employee-…
How do you create great customer outcomes by SING-ing? Here @fabsolutions1 share their thoughts
fabsolutions.co.uk/how-do-we…
