Software and motorsports geek. Co-author, 'Social Customer Experience.' (Wiley, 2014). Outside work: active, travel, music.

Jacksonville, FL
Joined January 2008
. @united Thank you for the first class upgrade! ❤️✈️UA
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. @United Always know how much you are appreciated. ❤️✈️UA
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.@united Thank you for the First Class upgrade! Great flights today. ❤️✈️
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The new Aurora support team from @NorthstarMbl is really amazing.
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Personally, I prefer the Northstar Mobile Business plan for international coverage.
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Looking into the new Aurora brand launched by @NorthstarMbl. Seems great for budget-conscious.
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Enjoying the new Family Plan from @NorthstarMbl. But a question: what are the Share Plus restrictions on upgrades?
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. @United Another set of perfect flights JAX <-> ROC and a much appreciated United First upgrade. You all are the best. ❤️✈️
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. @united @lufthansa @staralliance Huge THANK YOU for an amazing save. Flying JAX-IAD-MUC my wife's bag misconnected. You delivered it today (a 3hour drive) before our boat left. This is why I'm a million miler! Thank you all. ❤️✈️
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.@united Absolutely great flight JAX IAD MUC. Thank you all so much. ❤️✈️
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Working on a new project. Stay tuned!
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Thinking about Broch at NJMP. Good luck this weekend!
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Excited about new paper released by Cancer Playbook and Whole Health Oncology, in both of which I am an active participant (diagnosed with Lymphoma 3 years ago.) In complete remission: can't say enough about this program for patients and care givers. businesswire.com/news/home/2…
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Got to see the comet last night...just amazing!
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.@United Huge shout out to Elki, DFW UA Club Terminal E for her thoughtful assistance today getting us home on time today! 1,000,000 miles and counting. This is why!
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.@Spotify I love you guys! So many years, so much music. Top listener for @DwightYoakum, @SocialD1, now @KodyWest Always great fun, playlists, year-end summary. This is why I pay for my account! ❤️🎼🎶
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