I help design teams design a little bit better. Co-wrote design leadership book Lift Off! https://xitter.cf/t.co/MMn4Noe6mp Found in pastels; fond of English bulldogs.

Joined February 2009
Company: Chris-we can’t find any qualified designers. Please help Me: here’s an awesome person *intros* Me to designer: How’s interviewing? Designer: Took 6 weeks to call, interviewed 2x, then ghosted Me to co: *Youre’re* the problem. 👏 redesign 👏 your 👏 hiring 👏 process 👏
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Connect on LinkedIn, make a new friend. I guess.
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Folks hired in last 2 years (& interns) may have never been in your (or any) office. If you see behaviors you think need adjusting, keep in mind: * your org is likely touting “bring your whole self” to work * don’t use squishy feedback like “how they show up”; say what you mean
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Can’t wait to be back in Minneapolis next month for @ConfabEvents. I’ve loved seeing this conf continue to lead the industry for over 10 years since my first visit in 2011, to now this year to see a colleague present, bring a team, and actually help sponsor. More 🍰 💕 less 🌪
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Twitter alerts from people I don’t follow with no context are either terrifying when mistaken for a mention or look like laughable WhatsApp spam
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Totally understand why Slack doesn't have a mute-user feature, but maybe there could be one for free plans used by community groups after one person *checks history* posts every. single. day.
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It stuns me that today some people legitimately think there is a conflict between design practitioners and people who sell workshops to call it, with a straight face, a UX Civil War. And oh hail no I’m not linking the evidence
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uhh, thanks, uhh, right?
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When you’re about to reschedule a doctors appointment because you’re in too many meetings and you realize that’s definitely not how self care works
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Today on an introductory call w/ awesome candidate: Them: “I think I know some of your coworkers” Me: “Awesome! I know….your …uhh…older brother?” Them: “oh yeah, that’s my dad” That’s a first.
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Using sportsball references all the time usually isn’t an inclusive approach to clear communication, but using sportsball references and then “apologizing to the ladies” for doing so is for damn sure sexist and assumes only doods know the sports.
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Saw someone try to pitch a design job as working at the mint.com of [something]. Does that reference mean anything to practitioners under 30?
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I’ve seen a risk of conflating design deliverables and artifacts to job titles and seniority, where only some senior folks should make these things and those folks make those things.
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When distinguishing levels, roles or what makes someone senior or not, look at scope, altitude, and expected and realized impact and outcomes, and who these roles partner with instead of saying “only senior folks make those”.
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It’s an easy trap to fall into because it’s simpler to segment deliverables by role, but you risk unintended downstream consequences in doing so. Role clarity ain’t easy, but anchoring it on activity won’t get you there.
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Been reading @Herring_NBA’s work for years starting with his time at the Journal. Great to see I didn’t need to recommend his new book on the 90s Knicks to my pals—they already had it in hand
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Yelp’s notifications do a great job of helping me discover new bars and restaurants in cities I was in… 2 months ago… 🤦‍♂️
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Quick reminder that an immature function in an org can still be high performing; likewise teams practicing in a high maturity environment can under perform. Saying a practice or function is immature or mature doesn’t always indicate quality or impact of the team.
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Pulled this one out of thin air and before coffee, but at least it wasn’t at 2am Wordle 209 3/6 🟨⬛⬛⬛⬛ ⬛🟩⬛⬛🟨 🟩🟩🟩🟩🟩
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Well that was a humbling first time experience Wordle 207 6/6 🟨🟨⬛⬛⬛ ⬛⬛🟨🟨⬛ ⬛🟩⬛⬛🟩 🟨🟩⬛⬛🟩 🟨🟩⬛🟩🟩 🟩🟩🟩🟩🟩