Designer, Educator, Mentor, TEDx Speaker, Maker and Breaker of Things. UX, UXR, and DesignOps
Austin, TX
Joined November 2008
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Need a way to solve this? If you’re interested in how other #designOps professionals manage @figma and this issue, there’s an ongoing discussion in @DesOpsAssembly. Please DM me too. I can share my process.
To upgrade to the Enterprise tier in @figma nearly doubles our yearly budget - just to lock down editor upgrades like other tools. #designOps
Unless #UX teams upgrade to the next tier (Enterprise) in @figma, #designOps professionals need to create elaborate systems to monitor “self-upgrades” and avoid overages.
What’s the issue? It’s how @figma makes it easy for users to upgrade viewers to editors. Teams that budget for a certain amount of users must constantly monitor for new users that have upgraded themselves. #designops
It’s budget time for teams. And in #designops we need to look at the number of licenses we need for certain tools like @figma. If you are a UX Manager or do anything with operations and have Figma, then you should be aware of the tool’s access issues.
Appreciate all of the hard work the volunteers at @UXYall put into making a great experience for the #UX community in #Raleigh. Lessons from helping to build UX practices at multiple companies. It all started from crying in Alaska.
Before you begin, observe and question: Listen for resistance like “We don’t have time for research, testing, or fixing this problem.” From there, educate, advocate, and innovate! @engmatthew
@ibm @ibmdesign
Thanks @egburnam for sharing. And thank you @UXYall for giving me the opportunities to bring these experiences to Raleigh. #UX #UXdesign #designOps
✅ Just start
🥅 Set simple goals
📈 Track your progress
@engmatthew of @resmed compares his running journey to building & integrating #ux practices with #designops and data!
@uxyall #uxresearch
Thought provoking conversation about #DesignSystem and how it should address the product —> portfolio —> company —>… and then we got the subject of addressing regional sensibilities. #Asia. #Japan and then lingscars.com/ came up as an example of visual brain freeze.
At the beginning of my next 30 days of #onboarding as the #DesignOps manager for @resmed. I presented back to my team about who I am, what Ops is, and what to expect from me.
I feel this is crucial for anyone #onboarding to a new team. It helps fill in gaps as to what their assumptions are and clarifies expectations #ux #designOps
End of week 4 #onboarding as my teams new (and first) #designOps manager. Here’s one of the tools that I have adopted to help me make sense of all the information I am absorbing. #ux #Notebooks
My lesson(s) from the last time I onboarded to a new role was that I needed something I can easily go back to and remind myself of a conversation, idea, or reference. #Notebooks are a great, under celebrated tool. #UX #onboarding #designOps
Week 4 of my onboarding as a #designOps manager for my #UX. Today, I found a key partner on the Technical Program Manager side.
Allies in #designOps are crucial. A lot of my work is to help with #UX integration such as getting our work visible and shareable with our #product teams.
Week 3 - Day 13 - I’m on my first All Hands for our Product Org. Here’s what I expected…
1. Slides on how we’re winning at something
2. Areas where the business strategy is going
3. Opportunities for improvement
#UX #designOps #productmanagement
In all of my years in the industry these are firsts!
1. We emphasized mental health on an All Hands
2. A VP talked about how hard it was to intentionally do research and avoid injecting bias
3. She also advocated for proper training from #UX and #uxresearch
#designOps
Here is actually what happened.
1. We shared what we were grateful for
2. The VP of Product introduced an upcoming training on how to run a moderated user/customer research session
3. THEN… we started talking about our goals
#UX #designOps #productmanagement #productmanager
Week 3 - Day 11: To date I have met a handful of UXers who are NOT new to the team. This means most of the team including its leadership have been at the company for less than a year. #designOps #ux #onboarding