Customer experience, call center, customer analytics, digital marketing, Agile, DevOps and quality assurance. Marketing leader at Cyara
California
Joined May 2008
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Hey @MountainMikes am having a hard time getting resolution to fraudulent purchases made on my account at two of your franchises. Can someone please reach out and help resolve?
Elizabeth Magill retweeted
Conversation with a Contact Center Builder (Versus Buyer) < @Traeger’s head of operations @bteggart discusses critiques of build-oriented solutions and points out competitive advantages to building one’s own #contactcenter @awscloud #AmazonConnect buff.ly/3Jd0VqT
Elizabeth Magill retweeted
What are you doing October 13-14? Hopefully joining us ringside for Xchange Virtual Summit 2021. Be one of the first 300 registrants and receive a custom boxing themed SWAG Box! #Xchangesummit2021#CX #Cyara #Customerexperience bit.ly/2WFn12c
Elizabeth Magill retweeted
Technology writer for an article in Destination CRM Phillip Britt interviews Cyara's President James Issacs about Top #CustomerService Trends: bit.ly/3Bb78QZ
Elizabeth Magill retweeted
Cyara's President, James Isaacs, shares 5 of the best practices for migrating your #ContactCenter to the #cloud
bit.ly/3iLjLd2
Elizabeth Magill retweeted
Have questions about exactly how a #continuousintegration and #continuousdelivery can impact a software delivery transformation? The Enterprisers Project explores: red.ht/3iwhSRr #cicd #digitaltransformation #softwaretransformation
Elizabeth Magill retweeted
Why Contact Centers Should Test Bi-Directionally for Voice Quality - Bi-directional testing is important to help ensure voice quality, whether your agents are in the contact center or working from home.
bit.ly/2W5wIqz
Elizabeth Magill retweeted
Cyara Announces the Opening of the 2021 CXcellence Awards for Customer Success, Innovation and Achievement! bwnews.pr/3x2zPMN
So looks like @Doordash just likes to take money for no reason from people who place orders that they can't fulfill.
4 mos, 4 shipments, and untold interactions with service. Finally got my full order. I will never order from Kiehls.com again. You took an outstanding product and ruined the experience w/AWFUL service. It's clear this issue predates COVID. #cxfails
Great new article by @blairplez
RT @nojitter: From #AI to omnichannel support, there are many ways to enhance #CX these days. In this @GetCyara-sponsored post, @blairplez looks at 4 such ways and why organizations should be thinking about them ow.ly/KWOR50yUdbm #cctr #omnichannel
The @AgeroNews session will deliver great insights into how to test your omnichannel customer experiences.
For those attending #CXchange2019, be sure to check out Sr. Systems Engineer Crystal Humphrey's session on testing #omnichannel journeys to learn how we're leveraging phone, SMS and VIVR technology in our roadside experiences. cyara.com/xchange-agenda-201… @GetCyara #CX
Ch-ch-changes - great start to Cyara Xchange by @Alok_Cyara
Cyara CEO Alok Kulkarni shares how to lead change in the experience economy. #CXchange2019 #CX #disruption #changeisgood
Great insight from @dlogiudice on continuous testing.
Diego Lo Giudice, @forrester Principal Analyst, shares the 12 must-dos for continuous software testing. Agile + DevOps is key, but faster delivery cannot come at the cost of lower quality. #CXchange2019 #devops #agiledevelopment @dlogiudice
We are seeing so much interest in migrating contact centers to the cloud. Cyara can help -- read my article in NoJitter to learn more.
Planning a move to the cloud? Read this article by Cyara's Elizabeth Magill in No Jitter: 5 Steps for A Seamless Contact Center Cloud Migration. #cx #cloud ubm.io/31Ip3wp