@edinhelp

This is the official @Edinburgh_CC Customer Service account. How can we help? Tweet us or check our website for our online services.

edinburgh.gov.uk
Joined September 2015
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  • Followers9.3K
247Media
Edinburgh Council Help retweeted
Alan@ronan3677 Nov 2025
Replying to @Edinburgh_CC
@Edinburgh_CC so just when will this water well be functioning again? I’ve lost count of the days now. Please can you address asap #Edinburgh #bbuk
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Planned strike action from 14 August has been suspended while trade union members vote on whether or not to accept the most recent national pay offer. This means that our waste and recycling services will continue to run. Please put your bins out for collection as usual.
Text reads: 'Strike Action - Important Info'. 3 images of bins on a red background.

ALT Text reads: 'Strike Action - Important Info'. 3 images of bins on a red background.

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STRIKE ACTION. Members of the trade unions GMB & Unite are planning strike action in Edinburgh from 14 – 22 August. Bin collections & street cleaning services will be severely disrupted across the city during this time. Please read the updates & follow the advice in this thread
Bin strike. Important info. Image of communal bin, wheelie bin and a litter bin.

ALT Bin strike. Important info. Image of communal bin, wheelie bin and a litter bin.

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Edinburgh Council Help retweeted
Edinburgh Council Help@edinhelp11 May 2021
Full non-domestic rates relief was automatically awarded in 2020/21 for businesses in retail, hospitality, leisure and aviation. It's available again in 2021/22 with no changes to eligibility, but you need to complete a short online application:  edinburgh.gov.uk/business-ra…
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Seafield recycling centre is closed this morning. If you have an appointment booked for this morning, please check your email and re-schedule. Apologies for any inconvenience caused edinburgh.gov.uk/bookrecycli…
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Edinburgh Council Help retweeted
EdEcoFair@EdEcoFair126 Oct 2020
Hi @Edinburgh_CC would you retweet this survey for residents of EH5? surveymonkey.co.uk/r/cleanup…
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Replying to @scotgov
@scotgov has announced funding for businesses and employees in Scotland affected by the temporary coronavirus brake restrictions. Applications aren’t open yet but you can now check the eligibility on our website: bit.ly/3nWAJHm
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Replying to @edinhelp
@edinhelp dog went missing 25th Sept from Hyvot bank avenue, Gilmerton. please share - email [email protected] – at Edinburgh, Scotland
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Wester Hailes Education Centre open to all pupils on Monday. Swimming pool operating as normal this weekend however all other leisure facilities postponed until further notice - damage confined to one school games hall, thanks to @fire_scot for swift response last night.
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We've been getting calls about HM Revenue and Customs scams this week. Be aware that you’ll never get an email, text message or phone call from them telling you about a tax rebate or penalty or asking you for your personal or payment information. Don't respond! #scamaware
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Edinburgh Council Help retweeted
Edinburgh Council Help@edinhelp10 Feb 2020
If you’ve previously signed up to view your Council Tax bills online through our Citizen’s Account, we’ll send you an email this week with details of how to register for our new service. Please follow the instructions in the email and on our website: edinburgh.gov.uk/counciltaxo…
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We're nearly back on track with today's delayed collections in Currie, Balerno, Caistyne and Swanston - they should all be completed later this evening. Thanks for your patience everyone, the weather's been awful!
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The weather conditions are causing some delays to bin collections in Currie, Balerno, Caistyne & Swanston. Our crews are out working hard to catch up but if we don't get to you today please leave your bin out & we'll collect it as soon as we can. Thanks for your patience.
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Edinburgh Council Help retweeted
Trams to Newhaven@TramstoNewhaven27 Nov 2019
Our on-street team are on hand to help businesses get goods into and out of their premises. Pop down to our Mitchell Street hub and say hello. You may even see us on our new cargo bike from @SustransScot #StrongConstitution #cargobikelife #TramsToNewhaven
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Edinburgh Council Help retweeted
Edinburgh Travel News@edintravel31 Oct 2019
Fountainbridge - has now reopened both ways between Ponton Street and Gardner's Crescent. #edintravel
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Scottish Power are advising any affected customers to call their helpline on ‘105’ with any related issues. #holyroodroad #fire
Edinburgh Travel News@edintravel4 Jul 2019
ICYMI: Holyrood Road is *CLOSED* due to a building fire between Viewcraig Street and Dumbiedykes Road. Police are currently directing traffic, but avoid the area if you can! #edintravel
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Our teams are working hard to tackle flooding issues across the city - thanks to everyone who has been in touch to report issues. Please continue to do so via @edinhelp. We'll continue to share info as we get it. Stay safe when travelling and keep your eye on @edintravel
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We have a brand-new website and we’d love to hear what you think beta.edinburgh.gov.uk/ 💻📱

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Due to planned essential maintenance - the Key to Choice website will be unavailable until Monday (25 Feb) when normal service will resume. We apologise for any inconvenience caused.
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Due to cold temperatures some garden waste in brown bins has frozen overnight, meaning it may not empty out your bin and into lorries properly. If this happens please present any remaining garden waste on your next collection day. Apologies for any inconvenience.
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