@Echo_MS

Echo Managed Services is a UK specialist in Utilities including billing software, field services & revenue/debt protection. Contact us➡️ https://xitter.cf/t.co/esalWI0IVI

 UK
echo-ms.com/
Joined May 2010
  • Tweets2.4K
  • Following136
  • Followers378
835Media
Echo, the #Utilities market specialist. #customerservice #debtcollection #billing software #water #energy
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The judges have awarded @Echo_MS as winners of Best People Development! Sponsored by @TysonWilsonLtd #CCNNIAwards
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Outsourced Contact Centre of the Year goes to @Echo_MS! Thanks to our headline sponsors @JabraBusiness for presenting the award. Have a fantastic evening!! #CCNNIAwards
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Interesting research findings in #Australia from @aptumo
Aptumo@aptumo25 May 2021
#research highlights 21% of consumers want monthly #waterbills - increased e-billing could support this as well as driving #debt down: bit.ly/3oVwJaP
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Just 34% of #GenZ know the water sector educates the general public on how to save water, how do we achieve message cut through?: bit.ly/2S58URK #WaterSavingWeek
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Kudos to Echo's Katie Hepworth - 1 of just 8 Quality Manager of the Year finalists in the 2021 CCMA #UKNCCA: bit.ly/3nOpUas
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UK consumers believe the #energy sector needs to do more to tackle #energytheft and #metertampering: bit.ly/3ufGySE
#water companies’ #apps way off expectations of #GenZ digital natives: bit.ly/2Qxgy6S
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Find out more about #GenZ - the newest wave of water customers in our latest consumer #research report. Download for free here: bit.ly/3anSjPg
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#ThrowbackThursday Just over a year ago, in a very different world, we were proud to win this amazing award with our friends at @SthStaffsWater from @instituteofcs - youtu.be/nVLLsYCCt-Y
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Water companies have been asked to submit action plans to improve sector standards on complaints management before the end of March 2021 waterindustryjournal.co.uk/c… @Echo_MS @aptumo

Could core systems be the key to improving water sector complaints management? - Water Industry...

Since the Consumer Council for Water (CCW) and Ofwat published a joint report in November on complaints practices within the sector in England and Wales, there has been a real focus on complaints...

waterindustryjournal.co.uk
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#Water companies’ apps way off expectations of Gen Z digital natives says @Echo_MS #energymanagement energymanagermagazine.co.uk/…
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💡#Research indicates the #water sector needs to do more to entice #app use amongst the digitally-savvy #GenZ : bit.ly/2QOsS2r
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thewaterreport.co.uk/single-…

Water industry apps "way off" expectations of youngest customers

Water companies’ apps are “way off” the expectations of their youngest customers meaning they are missing “a clear opportunity” to raise awareness of their environmental and social work according to...

thewaterreport.co.uk
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Aptumo expands into Australia following second contract win utilitymagazine.com.au/aptum…

Aptumo expands into Australia following second contract win - Utility Magazine

Aptumo, the cloud-based water customer billing solution powered by UK-based Echo Managed Services, has launched its Australian business.

utilitymagazine.com.au
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Aptumo expands into Australia following second contract win waterbriefingglobal.org/aptu…
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Really pleased to share the news of our new Australian company as @Aptumo continues to grow overseas.
Aptumo@aptumo23 Mar 2021
Today we're celebrating the opening of our new #Australian business - Aptumo PTY Ltd and the appointment of our new Non-Executive Director and our General Manager: bit.ly/3d3rdgC #expansion #growth #thiswayforward
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#WorldWaterDay : only 34% of #GenZ water bill payers we surveyed thought water companies educate the general public on how to save water. What more can the sector do to achieve message cut through? bit.ly/3eYoOqm
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EchoManagedServices retweeted
Elaine Coles@Waterbriefing22 Mar 2021
#WorldWaterDay Balancing priorities of generation raised on #sustainability bit.ly/3942API a look at how #water cos can align messages about #waterconservation & #sustainability with #environmentallyaware current & future #GenerationZ #customers #GenZ #climatechange
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#WorldWaterDay 35% of the #GenZ customers believe the water sector's key priority outside of providing clean, safe water should be promoting water conservation and offering customers more water-saving devices and advice. bit.ly/3cQAMzA
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Read our latest UK consumer #research report focused on #GenZ, the new wave of #water #customers 🌊⤵️ echo-ms.com/knowledge-centre…
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