@eTouchPoint

For over 20 years, our #CX software has empowered clients to gather feedback and measure sentiment in a customer-driven world. #CustomerExperience #VoC

etouchpoint.com
Joined February 2014
  • Tweets2.4K
  • Following2K
  • Followers2K
2KMedia
eTouchPoint retweeted
Mazaru@mazaruspeaks28 Jun 2018
Both the digital and human customer experiences are critical—the best #CX programs support seamless transitions between both. Via @eTouchPoint customerthink.com/3-strategi…
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#LetsTalkCX - Congrats to @JeanneBliss @Hyken @jtwatkin @annettefranz @billquiseng @RoyAtkinson @MarshaCollier @EricaMarois @LindaHardenCCP @toister @BlakeMichelleM @micahsolomon @adamtoporek and all the Top 25 #CX influencers to follow: ow.ly/5rMv30kb85h
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#poll How does your organization gather #CX feedback from customers? #CXChat register.gotowebinar.com/reg…
100%IVR
0%Email
0%SMS
0%Something Else
1 votes • Final results
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#Poll: We're curious. Do you think your company could improve its baseline #CX metrics in 100 days? #CXChat register.gotowebinar.com/reg…
40%Absolutely
20%Maybe
20%Unlikely
20%Never
5 votes • Final results
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eTouchPoint retweeted
Ernan Roman@ernanroman23 Jun 2016
“When you serve the customer better, there’s always a return on your investment.” – Kara Parlin #Custserv #Custexp
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#CX done well should: 1) Increase #customer satisfaction 2) Reduce #custserv costs 3) Increase #employee engagement 4) Reduce customer churn
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eTouchPoint retweeted
Forrester
@forrester14 Mar 2016
#CX leaders grow revenue faster than CX laggards. forr.com/1pvwLX4 #custexp #measurecx
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Going from knowing to doing in #customercentricity xitter.cf/eTouchPoint/status/702…
eTouchPoint@eTouchPoint23 Feb 2016
3 tips for effective #CustomerExperience measurement >> bit.ly/1TaL9A2
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Replying to @eTouchPoint
@eTouchPoint Loved 'Why companies must close the loop with unhappy customers'. Sharp points and insightful post. Cheers.
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