We're inviting the first set of users to pre-order and experience NEO. This is a product that is early for its time. Some features are still in active development & polish. There will be mistakes. We will quickly learn from them, and use your early feedback to improve NEO for broad adoption in every home. Here's what we'll do: 1. ship a safe, general-purpose home robot that fulfills simple chores around the home. In the Chores feature, NEO will be autonomous + call for human assistance when NEO can't do a task, like how Waymo is operated & supervised. 2. In Fully Autonomous mode, you have an embodied AI assistant that you can talk to and interact with. You can also ask it to attempt best effort autonomy where NEO chains simple autonomy primitives (walk -> pick -> place -> walk) and executes them with the onboard Redwood model. 3. The more users use NEO (with data sharing enabled), the more we spin the data flywheel. This not only improves capability, but also safety and EQ. 4. The more autonomous NEO gets, the more we can expand our coverage of the service. Once NEOs are quite capable at a broad set of tasks around many different homes, we think they will be useful in other domains: hospitality, logistics, helping around farms, picking up litter off the streets. In the coming weeks we'll be sharing an AI + Autonomy update that represents a signfiicant step towards this goal. Stay tuned!