Don Peppers (@DonPeppers) profile picture

Don Peppers

@DonPeppers

Marketing and Sales Futurist. Customer Experience Thought Leader. Best-Selling Author. Professional Speaker. Fun Guy.

 Menlo Park, CA
cxspeakers.com
Joined July 2008
  • Tweets12.3K
  • Following2.3K
  • Followers9.8K
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Photo by Don Peppers (@DonPeppers)Photo by Don Peppers (@DonPeppers)Photo by Don Peppers (@DonPeppers)Photo by Don Peppers (@DonPeppers)Photo by Don Peppers (@DonPeppers)Photo by Don Peppers (@DonPeppers)Photo by Don Peppers (@DonPeppers)
Don Peppers retweeted
Erikk (@AthenaElektra) profile picture
Erikk@AthenaElektra28 Mar 2022
The newest concept in marketing, sales, and customer service is ZERO DISTANCE to users. Want to know what it means? Sign up today for our free webinar with Don Peppers! #webinar #sales #marketing #customerservice lnkd.in/e-JeASYV

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Don Peppers retweeted
Mert Berker (@jjscap) profile picture
Mert Berker@jjscap11 Mar 2022
Next Turkish unicorn in the making? Alterna CX Welcomes Customer Experience Authority Don Peppers to its Advisory Board | NASDAQ #USDTRY #BIST nasdaq.com/press-release/alt…
Alterna CX Welcomes Customer Experience Authority Don Peppers to its Advisory Board

Alterna CX Welcomes Customer Experience Authority Don Peppers to its Advisory Board

Customer experience authority Don Peppers has joined the Advisory Board of Alterna CX, a company recognized for its AI-based solutions for companies seeking to track, measure, manage and improve...

nasdaq.com
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The oligarch kids are speaking out
Image from Maximilian Hess (@zakavkaza)
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Check out my latest article: Time to Personalize the Entire Customer Experience linkedin.com/pulse/time-pers… via @LinkedIn
Time to Personalize the Entire Customer Experience

Time to Personalize the Entire Customer Experience

For too long, businesses have been stuck at the surface level of personalization, adding a customer’s name to a marketing message, or reminding them of a product they’ve bought in the past. But while...

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What forces are reshaping #CX? @ClaireBeatty7 & I discuss this—& the trends in this report—at 2pmET, TODAY Jan 19. Plus, we'll have cameo appearances by CXpert guests, including @DonPeppers @miladantonio @btemkin & David Allison @valuegraphics_ Join us!! bit.ly/3nErQn1
8 Trends Reshaping CX in 2022 and Beyond | Genesys

8 Trends Reshaping CX in 2022 and Beyond | Genesys

On Demand Webinar. 8 Trends Reshaping CX in 2022 and Beyond.

genesys.com
Genesys (@Genesys) profile pictureGenesys
@Genesys19 Jan 2022
To win in today's experience economy you must deliver empathy at scale to customers and employees. We’ve identified eight major trends in #CX and #EX that will drive businesses in 2022 and beyond.​ ​ Read the report today to explore what these trends mean for your business 👇🏼

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This seems worth retweeting today.
Mary L Trump (@MaryLTrump) profile pictureMary L Trump
@MaryLTrump4 Oct 2021
Amendment 14, Sec. 3 No Person shall be a Senator or Representative in Congress, or elector of President and Vice-President . . . who, having previously taken an oath . . . to support the Constitution of the U.S., shall have engaged in insurrection or rebellion against the same.
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Don Peppers retweeted
WOBI (@wobi_en) profile picture
WOBI@wobi_en20 Oct 2021
We're back! Welcome to the Incredible NOW at World Business Forum NYC 2021!💥 Don't miss today's sessions with @henrytimms and @jeremyheimans @DonPeppers @AliciaCHare @reneegosline @actitude Join the conversation using #WBFNYC We are all ears! 👉wobi.com/wbf-nyc/
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Don Peppers retweeted
C. A. Hurst (@cahurstjr) profile picture
C. A. Hurst@cahurstjr24 Sep 2021
“Peppers and Rogers, in The One to One Future, took a simple truth—that it’s cheaper to keep an old customer than it is to get a new one—and articulated the entire field of customer relationship management. They showed that...” - Seth Godin, “Purple Cow” amazon.com/Purple-Cow-Transf…
Purple Cow: Transform Your Business by Being Remarkable

Purple Cow: Transform Your Business by Being Remarkable

You're either a Purple Cow or you're not. You're either remarkable or invisible. Make your choice. What do Apple, Starbucks, Dyson and Pret a Manger have in common? How do they achieve spectacular...

amazon.com
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Wondering who owns digital transformation in an organization? 🙋🙋‍♂️ Industry experts Don Peppers and Luiz Gama with Anheuser-Busch InBev make the case for why companies should be adopting a top-down digital transformation approach. Watch here ▶️ share.treasuredata.social/gb…
{Webinar}Who owns digital transformation?

{Webinar}Who owns digital transformation?

...

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Don Peppers offers advice on leveraging bottom-up tactics while keeping your team focused on top-down strategic goals. #strategy #data #CDP share.treasuredata.social/59…
How Do You Manage Customer Data​: Top Down or Bottom Up?

How Do You Manage Customer Data​: Top Down or Bottom Up?

...

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Don Peppers retweeted
WOBI (@wobi_en) profile picture
WOBI@wobi_en14 Jul 2021
💥A UNIQUE OFFER💥 For only $50, learn from the expert in Customer-Centric Business Strategy. 🔸 Competing in a Customer-Centric World with Don Peppers Attend the opening session with Don Peppers by registering here for free cutt.ly/SmFw22Z Valid only until July 30
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Who’s Tops in Marketing in New York? What do Gannett chief marketing and strategy officer Mayur Gupta, bestselling coauthors of The One to One Future Don Peppers and Martha Rogers, Triller chief growth officer Bonin Bough... dmcny.org/whos-tops-in-marke…
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Replying to @benshapiro
@benshapiro "robotaxis"...You will not even be able to get a job as a taxi driver...No more little guy trying to make ends meet by doing Uber/Lyft...Oh no, now it will be only big corpra doing taxi service... inc.com/linkedin/don-peppers…
Why Uber and Lyft Will Have a Short Lifespan

Why Uber and Lyft Will Have a Short Lifespan

Ongoing technological innovation will make modern business models obsolete in less than a generation.

inc.com
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Back to the Future linkedin.com/feed/update/urn… Quite a flattering review of Martha Rogers' and my 1993 book The One to One Future!
Back to the Future | Michael Raymer

Back to the Future | Michael Raymer

#Pro-ficiency #OnetoOneFuture #crmsolutions

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Customer Data​: Should it Be Managed Top Down or Bottom Up? Do you put in a new salesforce automation or digital marketing application first (bottom up)? Or is it better to start with a Customer Data Platform and THEN add more applications (top down)? linkedin.com/pulse/customer-…
Customer Data​: Should it Be Managed Top Down or Bottom Up?

Customer Data​: Should it Be Managed Top Down or Bottom Up?

Because of the COVID crisis, businesses all over the globe have been scrambling mightily to cope with remote work, remote marketing, remote sales meetings, and e-everything. According to Forbes, 97%...

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Don Peppers retweeted
CXSpeakers (@cxspeakers) profile picture
CXSpeakers@cxspeakers10 May 2021
Join the discussion as @DonPeppers talks digital transformation initiatives with @TreasureData's CMO, Tom Treanor brighttalk.com/webcast/15379…
Who owns digital transformation?

Who owns digital transformation?

What’s your approach to digital transformation? Better yet, who owns digital transformation for your entire company? While organizations race to digitally transform themselves—which in of itself is a...

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Don Peppers retweeted
WOBI (@wobi_en) profile picture
WOBI@wobi_en29 Apr 2021
"A frictionless customer experience excels at being reliable, valuable, relevant and trustable." - Don Peppers #WOBI #CustomerCentricity
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Customer Data​: Should it Be Managed Top Down or Bottom Up? linkedin.com/pulse/customer-…
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Couldn't agree more. Saddens me to think that the party of Abraham Lincoln, Ronald Reagan, and George Will could have sunk so low. I finally gave up my membership altogether. Now there's no party at all for all us economically conservative/socially liberal folks in the middle!
Anthony 🇺🇸🇮🇹 (@AnthonyCalabr12) profile pictureAnthony 🇺🇸🇮🇹@AnthonyCalabr1216 Apr 2021
Replying to @Kasparov63
As someone who has been a life long Republican at this point the GOP as an entity just needs to die. I figured it would take a few years to overcome Trump. I then questioned how the GOP survives the post election silliness. After 6 Jan I do not think it deserves to survive.
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Six Ways for Facebook to Restore Trust linkedin.com/pulse/six-ways-…
Six Ways for Facebook to Restore Trust

Six Ways for Facebook to Restore Trust

Facebook’s financial success is based on the enormous amount of advertising revenue it generates, but there are frequent conflicts between generating higher ad revenues and furthering the best...

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