@docdepartment

Helping organisations communicate effectively with their customers - Technical writing and product documentation management - #prodmgmt #techcomm

 Edinburgh
doc-department.com
Joined January 2011
  • Tweets1.2K
  • Following933
  • Followers318
43Media
Good collaboration and unified toolchain are key for continuous delivery of documentation - ow.ly/I21z3032vsq #DevOps #techcomm
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Replying to @rahelab
was referring to using SW dev flows as examples of collab workflows from Hewett’s book ow.ly/KRS4304gQVJ
Modular, structured, format free - 3 characteristics making inteligent #content flexible ow.ly/f6FB3032v7C #contentstrategy #prodmgmt
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#techcomm needs to get up and develop a relationship with #customersupport - ow.ly/zp2A3032v0x (via @jacobscottmoses @NealKaplan)
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Using self-service customer support to engage customers - ow.ly/7UKP3032uNT #customersupport #prodmgmt
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A great summary of lightweight DITA by @tomjohnson #techcomm ow.ly/Rkkg3032uJA

Lightweight DITA article in Technical Communication Journal

A recent article in the Technical Communication Journal explores lightweight DITA and the way it removes some of the complexity from the authoring process. Lightweight DITA is still in development,...

idratherbewriting.com
How to Draw Up a Compliant CE-Declaration of Conformity #prodmgmt ow.ly/YfS63032uDF
Delivering a scalable documentation process for @WorkproUK - @CASLtdUK #prodmgmt #customersupport ow.ly/X3qD3032u75
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REST API Documentation Best Practices #API #techcomm - ow.ly/bqT4301YicV
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doc-department retweeted
Tech Comm UK@TCUK_conf20 Jul 2016
How does someone in #techcomm work in a #DevOps environment? @docdepartment shares his ideas at #TCUK16. xitter.cf/TCUK_conf/status/73911…
Tech Comm UK@TCUK_conf4 Jun 2016
#TCUK16 Speaker George Lewis - bit.ly/1PtAaBp | 13 - 15 Sept. @WybostonLakes | #techcomm
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Benefits of a dedicated, trained technical author without the risks #prodmgmt #customersupport - ow.ly/rWbW301Yi0q
How @Groovehq product update emails get a 68% response rate #customersupport - ow.ly/DzyH301YhWh
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Reduce #customersupport costs up to 35% with self-service customer support #prodmgmt - ow.ly/BUaA301YhMT
91% of customers would use online knowledge base if it were available #customersupport #prodmgmt - ow.ly/x25U301YhAb
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45% companies say customers are demanding information in new ways #customersupport - ow.ly/jg9E301Yhr8
RT @twiki: Need to create PDF files from TWiki pages? TWiki has a plugin for that: bit.ly/twPDF #enterprise #wiki #pdf #techcomm
Can #InformationMapping help you write better documentation #contentstrategy #customersupport - ow.ly/We9d301Yhfb
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Mobile IT Demands That DevOps Delivers Real Agility – Not Just Speed lnkd.in/et3u4_b

Mobile IT Demands That DevOps Delivers Real Agility – Not Just Speed

The goal of DevOps is to increase agility by enabling incremental releases of code in an almost continual delivery cycle, breaking away for the 'old way' of releasing large code updates on an annual...

linkedin.com
RT @INSTRKTIV: How to Draw Up a Compliant CE-Declaration of Conformity: instrktiv.com/en/declaration… #cemarking #techcomm
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Product doc standards and how to make your documents compliant - ow.ly/Ncjs3010y4C #prodmgmt
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