Leading brands use Directly to support customers with cutting-edge AI and on-demand customer care.
San Francisco, CA
Joined July 2010
- Tweets2.2K
- Following338
- Followers1.1K
- Likes310
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We are excited to announce that @Kylie_ai has been acquired by @Directly! We can’t wait to see what the future holds. We know that we will be better together! See all the details below. bit.ly/Directly-acquires-Kyl…
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#ICYMI: We recently won a @TheStevieAwards for best #AI/ML solution, and now we’re in the running for another! #Vote for us today for the People’s Choice Stevie Awards for Favorite New Products using code A300U. ow.ly/Q03E50u2eke
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New #KoteckiOnTech episode: When Machines Do Our Jobs w/ @directly CEO Antony Brydon. buff.ly/2DQ8jJI
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.@directly CEO, @abrydon, believes #AI & the #gigeconomy will continue to transform how people and companies work in the next economy – humans will work alongside AI, powering smart, empathetic, accurate content. ow.ly/eYuF30ohlot
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@directly : Transforming Customer Service Powered by AI and Automation
bit.ly/2FPR4t3
#artificialintelligence, #automation, #innovation, #cxautomation, #customerservice
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"Though many fear that #AI could displace human workers, Directly’s model shows that for knowledge workers, AI can be a tool for people, not “instead of” people," said @josephgreenwald, Head of Demand Gen @directly. ow.ly/5lym30odHqN
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“In the overwhelming majority of cases, the talent and the passion exists; you just have to have a simple platform to onboard and start tapping that talent” - @directly Co-Founder @abrydon chats automation in customer service with @thecubetv siliconangle.com/2019/01/07/…
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Next big change in customer service? Gig economy worker. @LinkedIn uses the @directly platform to offload 15 percent to 17 percent of its contact center work from full-time employees to freelance experts, according to @iangjacobs @forrester
destinationcrm.com/Articles/…
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And the nominees for best #ArtificialIntelligence Trailblazers are:
@balbixinc @DataVisor @Directly @imanisdata @mablhq @ParallelM_AI
techtrailblazers.com/ai-shor… Vote now for your favourite #AI #startup #innovation
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CEO and co-founder @abrydon recently sat down with @theCUBE and @thecubetv to talk about why subject matter experts are the missing piece of the #AI in #customerservice puzzle. Read more: ow.ly/k26o30neFjv
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WATCH: @abrydon, CEO @directly, and @JeffFrick discussed why expert content-contributors are the missing ingredients in digital CX on @theCUBE. ow.ly/lLcg30neZr7
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Super-users swoop in to help with thorny tech support questions.
@CSaid profiles SF startup @directly: trib.al/G18a3QW
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Interesting perspective on the difference between starting a company in Silcon Valley and other communities from @_abryon @directly. So glad to have had the chance to moderate a panel with him and other great Silicon Valley startups and VCs. – at Palo Alto, CA
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“Customer expectations are through the roof, & the fixed & traditional customer service model can’t meet these rising expectations anymore." Antony Brydon @directly buff.ly/2veDmK3 via @Forbes
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.@Samsung, @LinkedIn, and @Pinterest use @directly's software to refer questions for a small fee, as an alternative to outsourcing. ow.ly/nG7P30kYVy2 via @BW
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With @directly at the forefront. xitter.cf/business/status/101884…
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Outsource customer support to your customers using @directly like @linkedin and @SamsungUS do. bloom.bg/2mkMqc3
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Tech companies are outsourcing customer service to other customers bloom.bg/2Nm1TV1
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Join me tomorrow as I discuss the changing labor models of the contact center with @directly. go.directly.com/forrester-th… #uberization #gigeconomy #CustServ