@Shopify @ShopifySupport @ShopifyEng @tobi Our Shopify Payments account was disabled just 2 hours ago. €84,000 is now frozen for up to 120 days and our customers can no longer pay on our store. This is bringing our business to a complete stop overnight. We need urgent help. The facts, all verifiable: • 2,196 orders • Only 2 chargebacks — 0.09% • 0.82% refund rate — mainly customers who changed their mind after ordering and were immediately refunded • Every order has been shipped • Every customer inquiry answered within 24h • Identity verification completed and requested information provided We were told Shopify Payments was disabled because the required identity verification was not completed, despite us having completed the verification process and provided the requested information. We are ready to provide ANY document again immediately if necessary. What makes this extremely difficult is the impact: €84,000 from our business is now frozen for up to 120 days, customers cannot complete their purchases, and our scaling has been stopped overnight. This doesn’t just affect us. We have suppliers, freelancers and partners relying on these funds. We now find ourselves unable to pay people we work with because money generated by our business is suddenly inaccessible. With a 0.09% chargeback rate across 2,196 orders and only a 0.82% refund rate, we genuinely don’t understand how a verification issue can result in our entire payment operation being shut down and €84,000 being held for months. We’re not asking for special treatment. We’re asking for an urgent HUMAN REVIEW of Ticket ID: 745084c4-9d05-4589-a3ff-68988af93bd2 If anything is missing, tell us exactly what you need and we’ll provide it immediately. @ShopifySupport please escalate this to the Shopify Payments team. Our DMs are open. A RT could genuinely help us reach the right person at Shopify. 🙏