An escalation closes, but the work behind the resolution rarely makes it into the ticket. It lives across old conversations, in the memory of someone who remembers the workaround, or in a product change from months ago that finally explains the customer’s issue. Phil Verghis, Founder of the Verghis Group and Advisor at DevRev, calls this the “second job” – the work your best people do just to get their actual job done. When problems cross vendors, that job often falls on the customer. It’s 2 AM, their systems are down, and every vendor’s dashboard is green. AI can connect the old case, the Slack thread, and the engineering change. But the call nobody documented? The workaround only one colleague knows still holds? So how do we make that knowledge available when it matters most? Phil Verghis explores the challenge and what it takes to solve it in the full article: bit.ly/4Bh1LPe

Your AI misses a customer affected by a bug. Would a better model catch it, or did the system never connect the bug to that customer’s account? Our Co-founder and CEO @dheeraj shares what we learned testing that question in this CIO article: dvrv.ai/3TAKSy8

Need a status, comparison, or trend? You shouldn’t have to dig through a long AI answer. Later today on DevRev Live, Technical Engineer Shivam Kumar and Product Designer Kavinas Sundaramurthy discuss how they’re designing GenUI in Computer. See you here when Shivam and Kavinas go live.

“Work softer.” Sounds good. But are we really going to say that? Even inside DevRev, it took a little getting used to. What does it mean? Is it too soft? What happened to working hard? In S2E4 of The Computer Program, the team shares those first reactions... and how a few days with the idea helped them see where it could go. Catch the full story in S2E4: dvrv.ai/4zlHC8I What was your first reaction to “Work softer”?

“I’ve always been drawn to companies that challenge conventional thinking.” We’re glad that brought you to DevRev, Chris. @chriskaddaras is joining us as an advisor, bringing experience from Juniper Networks, @nutanix , and beyond. We’re looking forward to his perspective on the decisions ahead: where to focus, how to grow, and how to turn our ambition into something that matters to customers.

“Got a minute?” adds up across a company. Someone needs access, an answer, a routine fix. They’re stuck until another person can stop what they’re doing and help. With self-service, they can get those everyday needs sorted and get back to work. Your team has fewer interruptions and more time for problems that need their experience and judgment. Our co-founder and CEO @dheeraj shares his take on getting that balance right by knowing what AI can handle on its own and where people need to step in. See how we’re putting that balance into practice with customer and employee self-service at DevRev: dvrv.ai/478HjCh

It’s live! The Computer Program, season 2, episode 3 🖥️ Two months until the brand campaign for Computer, by DevRev goes live. The website copy is drafted. The billboards? Still to be sorted out. The film shoot? Not booked yet. And the team is still asking... what will make someone stop and pay attention? The copy. The billboards. The film. All in two months. Can they make it land before the clock runs out? Watch the full episode here to know more: dvrv.ai/4jaasUR

Your to-do list could use some backup. Preferably one that does the work. AI workers are designed to use business context to plan tasks, make decisions, and take action. So what can you hand over, and what still needs your attention? Join @ahmedmbashir and Nikhil Talwar tomorrow, live right here on X, to see what you can hand over to an AI worker. Bring your questions – and that task you keep putting off!

You bought AI to give your team time back, but how much are they spending getting it ready to help? Before a QBR, your team still has to gather account updates, support tickets, and customer commitments. By the time AI has the context, they’ve already done much of the work you bought it to handle. But what if your AI already had that context when your team asked? That’s where Computer, by DevRev comes in. Its Shared Memory connects your live business data, so it can reason across the full context and deliver precise, cited answers, with permissions intact. See how Computer puts your business context to work: dvrv.ai/478bppw

Mollie Javerbaum from @OpenAI joins our CTO @ahmedmbashir on DevRev Live today! 🎉 What does it take to turn frontier intelligence into AI that gets real enterprise work done? Watch live right here on X in a few more hours!