World’s First Chat-based PSA Built for Modern-Day MSPs
Middletown, Delaware
Joined April 2023
- Tweets432
- Following5
- Followers35
- Likes17
Your weekend shouldn't come with Monday morning stress. ☕
Overdue tickets? SLA risks? Overloaded techs?
Skip the dashboards. Just ask:
“Helena, what needs my attention today?”
Less Monday chaos. More weekend peace. ✨
👉 deskday.com/ask-helena/
#DeskDay #PSA #AIServicedesk
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One ticket. One connected journey. From ticket to invoice. 🚀
DeskDay brings AI-powered intake, triage, dispatch, time tracking, and billing into one PSA.
Less busywork. More time solving. 💜
👉 Swipe through to see it in action.
🔗 deskday.com/
#MSP #DeskDay #PSA
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Here's to all the MSPs and IT teams keeping things green, even when things get spooky!
Wishing you a Halloween full of treats, not escalations.
#Halloween2026 #halloween
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Our AI triage & dispatch agent is getting into the spooky spirit! 🎃👻
Which spooky look is your favorite? 🧙♀️
#Halloween2026 #Halloween
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Your Techs Should Resolve Tickets, Not Prepare Them.
DeskDay AI handles the busywork before a tech steps in.
Intake: Collect missing details
Triage: Categorize & prioritize
Dispatch: Route to the right tech
Less manual work. Tickets ready to resolve.
deskday.com/
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Looking for the best PSA for your MSP?
Meet DeskDay, the AI-native PSA that brings it all together.
AI-powered ticket triage & dispatch
Multichannel ticketing
AI Copilot & KB
Projects, billing & more
One platform. Less work. Faster resolutions.
deskday.com/
#PSA
It's 8 AM. Is your MSP sorting tickets or solving them? 🤔
Meet DeskDay's AI Triage & Dispatch Agent. 💜
✅ Gather missing details
✅ Prioritize and enrich tickets
✅ Route to the right tech
Less triage. More resolving.
👉 deskday.com/ai-ticket-triage…
#psa #msp #tickettriage #AIPSA
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10 open tabs or one conversation?
Start your MSP morning with Ask Helena.
💜 Spot urgent tickets & SLA risks
⚡ Get answers from live PSA data
🎯 Take action without switching screens
Less searching. More solving. Just Ask Helena.
👉 deskday.com/
#MSP #DeskDay #AI
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15 minutes lost per tech, per day = 500 hours/month for a 100-tech MSP. ⏱️
That's $750K in potential annual billing capacity.
With Ask Helena, techs can log work by voice instead of navigating their PSA.
Less admin. More billable time.
🔗 deskday.com/
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What if running your MSP started with one question? 🤖
“Helena, what needs my attention today?”
Meet Ask Helena. Get instant answers, manage tickets, and generate reports using simple conversations.
Less clicking. More doing.
🚀 deskday.com/
#DeskDay #MSP #AI
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Switch channels. Not conversations.
With IT-Connect, users can raise tickets, chat with IT, and track updates across Teams, desktop, mobile, and web without repeating themselves.
One connected conversation. Full context for techs and AI agents.
👉 deskday.com/it-connect/
#MSP
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Every ticket has clues. Helena AI Copilot helps connect them.
Get likely root causes, next steps, similar tickets, relevant knowledge, sentiment, and suggested replies right inside the ticket.
Your tech stays in control.
deskday.com/helena-ai/
#DeskDay #PSA #MSP #AIHelpdesk
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Every PSA has AI now. The real question is what that AI is built on. 👀
Most PSAs added AI to systems designed for ticket queues, not agents.
DeskDay was conversational from day one, with tickets, conversations, and workflows connected in one platform.
deskday.com/
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Most tickets aren’t slow because the fix is hard
They’re slow because of everything around it
Finding context. Checking fixes. Searching docs. Writing replies
Helena brings the root cause, past resolutions, knowledge, & next steps into the ticket
deskday.com/helena-ai/
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"Can you just quickly…"
It’s never quick.
SLA numbers. Past fixes. Client replies. QBR prep. Four “quick” tasks later, the afternoon’s gone.
Ask Helena changes that. Get root causes, next steps, drafted replies, SLA insights, and more just by asking.
deskday.com/helena-ai/
