Co-Founder @finichatAI. Previously - Growth PM @Uber, S22 @ycombinator Building an AI agent that can help answer questions using your knowledge base
Amsterdam, Netherlands
Joined April 2012
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It’s about time!
Turn your knowledgebase into AI chat in 2 minutes. Zero code.
How your customers and teams interact with your knowledgebase is going to change forever.
After working tirelessly with 100+ customers over last 4 months, Fini is going live for public in 10 days
This is insane.
Don’t code alone. Slack Code is live.
Humans and agents. Same channel. Same work.
Launching today with agents from @AnthropicAI, @github, @Cognition, and @vercel. This is real multiplayer coding. See it at @Dreamforce #DF26
every knowledge base ever made was written for humans to read
we just built one written for AI to read
so we made the docs maintain themselves
ticket gets resolved → becomes an article. two articles disagree → it gets flagged before a customer ever sees it. and each article tells the AI how to use it — who it's for, when it applies
no RAG. the agent just reads the whole article like a person would, so every answer points back to one source
wefunder's been running on it: +22% autonomous resolution, +30% coverage
it's live → usefini.com/knowledge-atlas
Deepak Singla retweeted
Today, we are launching KNOWLEDGE ATLAS - A self-learning knowledge base 🧵
For the past few months.. The team spent over 300 hours with our customers looking at their knowledge workflows and understanding how they maintain their knowledge
There was one constant thing...
Deepak Singla retweeted
Really excited to be working with @deepsinglak and the team at @finichatAI. If you want AI enabled customer support that actually works check them out usefini.com/blog/finis-seed-…
We at @finichatAI just raised $3.6M from @matrixvc and @ycombinator to stop AI support from making up sh*t.
To celebrate, we're giving away $360k in credits to 36 companies TODAY.
Here's why we're doing this, and how to claim your $10,000🧵👇
The Deal: We are giving $10,000 in credits to 36 companies.
If you need AI support that actually follows protocol and never hallucinates, we want to help you.
To claim, reply with your company’s URL and we’ll get you set up. That’s literally all it takes.
🚀 After talking to CX leaders from 100+ companies, one question kept popping up in each conversation: "how to evaluate the different available AI agent options for Zendesk support?"
Learn the right questions to ask to make the most informed decision lnkd.in/gYpXYZth
Is AI Revolution Killing Empathy in Customer Support?
At Fini, we believe in harnessing AI's power without losing human touch. Our AI uses sentiment analysis, contextual understanding, and seamless handoffs to ensure empathetic interactions. Discover how: lnkd.in/gjP6NbRx
🎉 Excited to share our latest success story- @finichatAI just hit 95% accuracy milestone in customer support chatbot for a leading Fintech!
Key highlights:
✨ Automated 60%+ support queries
✨ Reduced support costs by 40%
Discover the magic formula: lnkd.in/eBrykcmX
What did @Klarna do to solve over 2 million conversations per month using AI agents?
But you don’t need to be a multi-billion dollar organization to achieve this. Let me share with you ways to delivery top-notch support using AI agents trained by YOU: lnkd.in/ed4niqJQ
AI customer support is happening now, not in 2030, not next year.
It's 24*7, is empathetic, and will answer all your questions.
No more L2 escalations and waiting for weeks.
We at @finichatAI strive to deliver the best AI support experience for enterprises.
This is a breakthrough in practical application of AI!
Klarnas AI assistant, powered by @OpenAI, has in its first 4 weeks handled 2.3 m customer service chats and the data and insights are staggering:
- Handles 2/3 rd of our customer service enquires
- On par with humans on customer satisfaction
- Higher accuracy leading to a 25% reduction in repeat inquiries
- Customer resolves their errands in 2 min vs 11 min
- Live 24/7 in over 23 markets, communicating in over 35 languages
It performs the equivalent job of 700 full time agents... read more about this below.
So while we are happy about the results for our customers, our employees who have developed it and our shareholders, it raises the topic of the implications it will have for society.
In our case, customer service has been handled by on average 3000 full time agents employed by our customer service / outsourcing partners. Those partners employ 200 000 people, so in the short term this will only mean that those agents will work for other customers of those partners.
But in the longer term, as more companies adopt these technologies, we believe society needs to consider the impact. While it may be a positive impact for society as a whole, we need to consider the implications for the individuals affected.
We decided to share these statistics to raise the awareness and encourage a proactive approach to the topic of AI. For decision makers worldwide to recognise this is not just "in the future", this is happening right now.
More in our press release
klarna.com/international/pre…
It’s been super exciting to work with @kylewestaway to launch Ace, if you are looking to use LLMs for customer support and engagement - feel free to reach out to us at Fini. You are in good hands with companies like @duolingo and @opensea on the roster.
🎉 Big announcement from @acedotlaw ! We're now empowered by @finichatAI state-of-the-art Generative AI. 🚀 What does this mean for startups?
✅ Enhanced Legal Guidance: Navigate complex legal waters smoothly with our AI-driven assistance.
✅ Unmatched accuracy: Fini’s multi LLM layer tech ensures that Ace is able to navigate your complex questions with an incredibly high level of accuracy (better than Chat GPT ...or most lawyers for that matter ;) )
🤝 Startups, you're no longer alone in legal challenges! Fini's tech ensures Ace can provide in-depth, precise assistance just when you need it.
How big is this? 🌟 We’re joining the ranks of companies like @duolingo and @opensea who also trust in Fini's platform.
While Fini dominates in realms like customer support, increasing marketing engagement, and now legal assistance with Ace, we're proud to be at the forefront of this innovation.
Dive into this new era of legal support for startups with Ace and Fini. Here's to breaking barriers and making startup legal issues a thing of the past! 🍾 #AceXFini #LegalTechRevolution #StartupsUnite