Daniele Catalanotto

Big problems don’t need big solutions — ed.gr/blolk

"The participatory budget campaign by the city of Lausanne takes into account a fundamental tenet of Service Design: co-creation." ed.gr/bloq3

A service design idea explained in under 2 minutes: ed.gr/blria

"73% of customers prefer to use a company’s website, instead of using social media, SMS and live chat for support." ed.gr/bnyny

Let me come to the cashier with something — ed.gr/blooa

"The problem I have with creating a personality for your bot is that you sometimes just end up giving traits to your bot which don’t bring any value to the end experience for your user." ed.gr/bloo3

"We should go back to the observation and research mode from time to times." ed.gr/blrvu

A service design idea explained in under 2 minutes: ed.gr/blrii

The importance of sound in Service Design — ed.gr/blomi

"It's a good practice to always include in a 404 page a call to action that brings people further." ed.gr/blrvh

"By repeating at the end of the announce the key information, the train driver ensures that I have the minimal knowledge needed." ed.gr/blrqz

"Waiting rooms are little hells on earth, but we can make them better if people get some entertainment in them." ed.gr/blrss

Let me put my belt before you search my bag — ed.gr/blonu

A bad review next to a good review, like Amazon does it might be smart service-design.co/show-the-b…

Adapt every tool — ed.gr/bloj8

A nice little tip on how to include kids in the service experience ed.gr/bpe9i

"Users strongly prefer website designs that look both simple low complexity and familiar high prototypicality." ed.gr/blruu

"In many Swiss train stations when there is a long line, some young staff members come through the line." ed.gr/blrs9

Got two minutes? Here a short video on a #servicedesign principle ed.gr/blrig

"Propose to send the receipt by email." ed.gr/blrqs