Part of Virtuos @CXProgram #CX @CXAudit services in association with @TheIndicial @Virtuos

San Jose, London, Syd, Delhi
Joined January 2015
10+ years of #CX Expertise Implementation of CX at 100+ brands 6 years of Gartner Research + 1000s of sessions 100+ Global Events Including 7 of Dreamforce Now time to give back knowledge to Brands, People, and Businesses. Major Initiative at Virtuos - CXA.Org
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Managing up: The Pros and Cons of Net Promoter Score (NPS) #NPS #CX #CRM @virtuos
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4 most common categories for CX metrics — quality, satisfaction, loyalty and advocacy — and how to manage them @theIndicial #CX #CXMetrics
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CXAudit - Customer Experience Audit Services are exemplary in nature. Talk to @cxaudit
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Virtuos launches Customer Experience Audit (CXAudit) Services with @MakeMyTrip as first client @virtuos @virtuoscx @myconsultare @venkyvijay
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