Contrast (@contrastie) profile picture

Contrast

@contrastie

We do web apps. We're pretty good.

 Dublin
contrast.ie
Joined November 2007
  • Tweets168
  • Following4
  • Followers540
Old friends of @contrast: We're handing this account over to someone else. Follow us at @intercom. Thanks and so long! <3 — @eoghanmccabe
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Automated Emails & Customer Respect: blog.intercom.io/automated-e…
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The Golden Rule of Critcism: Don't be a Dick. blog.intercom.io/criticism-a… A new post on the @Intercom blog

Criticism and two way streets - The Intercom Blog

A post by Jason Fried titled “Give it 5 minutes” reminded me of a great technique I learned about from Bill Buxton. Bill is a Principal Researcher in Microsoft where his main role focuses on design...

intercom.com
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What you should know about Private Betas: blog.intercom.io/what-you-sh…
Dear friends: @exceptional has been acquired, we’ve shut down @contrast, and we’re now working full-time on @intercom. contrast.ie
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"Copy the fit, not the features" on the @intercom blog blog.intercom.io/copy-the-fi…
Sustainable advantages for start-ups by @destraynor blog.intercom.io/sustainable…
Sustainable advantages for startups - The Intercom Blog

Sustainable advantages for startups - The Intercom Blog

In Gimmicks and Patterns I wrote that new features either become table stakes, or are dismissed as being gimmicky. As some readers noted, this is a simplification of what happens. The Kano model...

intercom.com
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5 ways to improve the app store : blog.intercom.io/5-ways-to-i…
5 ways to improve the app store for customers - The Intercom Blog

5 ways to improve the app store for customers - The Intercom Blog

As the music companies found out, distribution is about ease of use. Actions that make products harder to buy and consume ultimately hurt sales. Actions that make it easier to buy products than to...

intercom.com
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"Focus on the Job, Not the Customer" blog.intercom.io/when-person…
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If you would like to work on @intercom , the team is hiring blog.intercom.io/were-hiring…
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Writing an interface blog.intercom.io/writing-an-…
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Gimmicks and Patterns in UI Design blog.intercom.io/gimmicks-an…
Gimmicks and patterns in interface design - The Intercom Blog

Gimmicks and patterns in interface design - The Intercom Blog

Launching an app with distinctive interface features can work out incredibly well. Path did this last week and has reaped the rewards of great design. It’s a competitive advantage over similar...

intercom.com
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Customer Retention, Cohort Analysis, and Data Visualisations blog.intercom.io/retention-c…
How Cohort Analysis Improves Retention [Through Visualization]

How Cohort Analysis Improves Retention [Through Visualization]

It’s no good acquiring customers for $10, if they only stick around for a month or two. Your retention can be visualized much easier by doing a cohort analysis, a technique widely used in medicine....

intercom.com
The Problem with Data Driven Decisions blog.intercom.io/the-problem…
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You can't fake culture blog.intercom.io/you-cant-fa…
You Can't Fake Culture - The Intercom Blog

You Can't Fake Culture - The Intercom Blog

Unlike office aesthetics, you can't fake culture. That's one of the reasons why building a team where everyone is capable of managing their own time is tricky.

intercom.com
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Contrast retweeted
Fin (@fin_ai) profile picture
Fin
@fin_ai4 Nov 2011
New and very useful feature: Sort your users by their number of Twitter followers. Check it out cl.ly/3J1J123F2F1F3J3J3C3u
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I wrote a short post about Features, Physics Envy, and Quick wins. Have a read: blog.intercom.io/features-an…
Features & Physics Envy - The Intercom Blog

Features & Physics Envy - The Intercom Blog

I use the above graph to pick what features to add or improve based on how many customers use them, and how often. This leads to curious but clever decisions. For example if a hotel booking…

intercom.com
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I wrote a post on the @intercom blog about Why Startups Need a Strong Vision - blog.intercom.io/why-startup… - Have a read
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New on the @intercom blog - "Beware of Icebergs" - I'd love to hear some examples from y'all. blog.intercom.io/beware-of-i…
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@mvarmazis Talk with @staydecent - he's made a start :)
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