@contactengine

ContactEngine is a SaaS platform that automates the conversations between corporates and their customers, creating perfect customer journeys. #CX #custexp #AI

 London
contactengine.com
Joined May 2014
  • Tweets2.1K
  • Following1.1K
  • Followers777
1.6KMedia
According to Greenpeace, the tech sector will consume 20% of global electricity by 2025, up from 7% today, with #CloudComputing playing a major role. Within this new article, Mark K. Smith, CEO at @contactengine, explores sustainability in AI. cxm.co.uk/are-you-thinking-a…
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Are you thinking about #sustainability in #AI? information-age.com/are-you-… @contactengine #AISustainability #AIInvestment #TechSustainability
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ContactEngine retweeted
NiCE
@NICELtd10 Mar 2022
NICE is honored to have been named the 2022 #CompanyOfTheYear in the North American #ContactCenter Industry by Frost & Sullivan recognizing our innovations that accelerate digital transformation and drive #CX personalization. Read more >> okt.to/wrenbm
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ContactEngine retweeted
TLF Research@TLFResearch15 Jan 2022
In our recent podcast, we spoke to Albert Evans of @ContactEngine to chat about the role of #behaviouralscience in #customerexperience. blubrry.com/podcast_tlf_gems… #CX
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🏆  CogX Award Winner 🏆 Huge congratulations to @contactengine for winning our "Best Innovation In NLP" Award. Submissions for CogX Awards 2022 opening soon.
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John Wilcox: We knew @ContactEngine was going to be a great acquisition but we had no idea that literally every customer we talk to is ready to have this conversation – about predictive engagement #NICEsummit
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🏆  CogX Award Winner 🏆 Huge congratulations to @contactengine for winning our Best AI Product in Telecom Award! ✨ Submissions for CogX Awards 2022 opening soon.
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ContactEngine retweeted
Becca Sklar@becca_sklar12 Jul 2021
Replying to @contactengine
The COVID-19 vaccine is high in demand, and conversational AI technology is the most efficient way to manage those who are attempting to make an appointment and ask questions. Read more here: hyro.ai/post/what-patients-a…
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ContactEngine retweeted
Dan Miller@dnm549 Jul 2021
Here's how @NICECXone is packaging the fruits of its @contactengine acquisition: nice.com/engage/press-releas… #ConversationalAI #CCTR #cx
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Following the acquisition of Amadeus-backed company @contactengine, @NICELtd has announced the launch of its CXone SmartReach #technology, which uses Contact Engine's proactive #AI to manage intelligent conversations and transform #customerservice. nice.com/engage/press-releas…
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ContactEngine retweeted
Vonage
@Vonage6 Apr 2021
Our #APIs will help @contactengine navigate the delivery of its multi-channel conversations across the world. bwnews.pr/31PcH71 #CX
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Consumer session at the #AIFestival headlined by @antoniogulli of @Google with @contactengine's Mark Smith outlining the benefits of 'coded empathy' and the breaking down of age-related trust in AI/bots. Amazing takes on hyper-personalised service-driven AI.
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How #AI is transforming #enterprise operations and #customerexperience information-age.com/how-ai-t… @safesecs @exabeam @mrappian @Appian @contactengine @Onfido @IainLJBrown @SASsoftware @SarahKerruish @KheironMedical
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INSIGHT: 2021 is the year of environmental consciousness 🌲 By Prof. Mark K. Smith, founder and CEO, @contactengine businesscloud.co.uk/opinion/…
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ContactEngine retweeted
Michael Luck@michaelluck22 Oct 2020
It was a pleasure to be able to contribute, especially with the excellent questions at the end!
Sir George Norton@ComdtRCDS20 Oct 2020
Insightful, spellbinding and mind expanding lectures by @michaelluck & @cccalum - #RCDS2021 explore Artificial Intelligence, Machine Learning, Quantum Computing, Big Data, Robotics and the ethics of Autonomous Decision-making. All of which provoked a fascinating Q&A session.
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✈️💺Getting #customers back post-COVID19 won’t be about coupons and slick #marketing campaigns. It will be about making customers feel comfortable. Nowhere is this more apparent than at the #airport. ow.ly/o6Ow50A3hiQ #CX #CustExp #travel
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ContactEngine retweeted
HotTopics.ht@HotTopicsHT9 Apr 2020
In an ever-competitive world, #automation is a do or die reality to maintain high customer experience, says Prof. Mark K. Smith, @contactengine's CEO. Filmed at #TheStudio.
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Does your #cv include prop work? You may have what it takes to become your own landlord at God’s own The Coughing Pangolin #lockdown
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We're back in the boozer. It's time for charades – no we mean the game not the organisation! #lockdown
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Recognition well deserved @contactengine! #BIGAwards #ArtificialIntelligence #AI #BIGAIAwards
ContactEngine@contactengine25 Mar 2020
Delighted to have been named a winner in the @BigAwards Artificial Intelligence Excellence Awards programme. buff.ly/2UyKdKZ #AI
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