Head of Consumer Research & Marketing @PissedConsumer. Cover consumer news and trends. Assist journalists w/ stories. Newsletter: https://xitter.cf/t.co/Md8Fd5subb
Las Vegas, NV
Joined August 2009
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Wondering what @PissedConsumer is all about? Watch this video where our hosts Daniel and Elliott explain how reviews help both consumers & companies! 💬 Every voice matters. Explore how to make it heard.
📺 youtu.be/1C6mbEarPIc
#ConsumerAdvocacy #Reviews #Feedback #CX
Joanna Clark Simpson retweeted
Explore this week's top 5 customer experience articles on Apple loyalty, turning viral attention into retention, and CX stats.
hyken.com/customer-experienc… #customerservice #customerexperience #CX
Joanna Clark Simpson retweeted
Tesla's brand value has fallen from $66.2 billion in 2023 to $27.6 billion in 2026, and CMSWire Contributor Liraz Margalit argues the real damage is psychological. When a CEO's identity fuses with a product, buyers lose the freedom to decide what owning it says about them.
ow.ly/VRPG50ZQrwR
Signing up for a #subscription takes only seconds but canceling it can take months.
One example is a Goda Perfume case where #consumers #complain about unexpected subscriptions, recurring charges, and #cancellation difficulties.
joannacs.substack.com/p/goda…
#ConsumerProtection
Joanna Clark Simpson retweeted
Instead of speaking up alone, a collective complaint on PissedConsumer is a way for you to team up with other consumers who’ve had the same issue with a company as you.
help-center.pissedconsumer.c…
#Temu #cashback offers may look simple at first: buy, unlock a #reward, get #money back.
But consumer #reviews tell a more complicated story about false promises, unclear rules, surprise shipping costs.
🗞️Read: joannacs.substack.com/p/temu…
#ConsumerNews #Shopping #CustomerExperience
In my article for @CX_Network , I looked at what high-performing companies do differently when it comes to customer experience.
One of the biggest lessons: strong #CX starts with listening to customers and acting on what they say.
#customerexperience
cxnetwork.com/cx-service-sup…
Joanna Clark Simpson retweeted
When you book a hotel, you expect a smooth check-in and a pleasant stay. Unfortunately, that’s not always the case. Many guests report experiencing issues during their hotel stays.
help-center.pissedconsumer.c…
Joanna Clark Simpson retweeted
Meta describes it as a space “built for deeper discussions, real answers, and the communities you care about.” Read more: cnews.link/meta-launches-for…
Joanna Clark Simpson retweeted
Customers go to #Ticketmaster to buy and resell a wide range of tickets, including tickets for concerts, sporting events, festivals, comedy shows, family events, live entertainment tours, and many more.
help-center.pissedconsumer.c…
Useful advice for Spirit Airlines customers.
Here's what Spirit Airlines' shutdown could mean for your trip—and some tips for booking or rebooking travel amid the ongoing air travel disruptions caused by the fuel crisis. time-magazine.visitlink.me/s…
Joanna Clark Simpson retweeted
Fake 🚨 AAA scam
texts @AAAChicago @GuardioSecurity 
I looked through 800 recent #Instagram #reviews and saw the repeating issue: accounts suspended, often with limited support.
As #Meta puts more focus on #AI, what happens when platform decisions affect real people and their work?
📖joannacs.substack.com/p/inst…
#CustomerService
New York’s cash acceptance law goes into effect on March 20.
A full breakdown of what the law covers is compiled by @pissedconsumer in a video below.
#ConsumerRights #ConsumerProtection #CustomerExperience #CashPayments #CustomerService #CashLaw #Cash
youtu.be/jXeZzlxqYUQ
Today is Stop Bad Customer Service Day — a reminder that every frustrating experience a consumer shares is more than a complaint.
A perfect day to commit to listening and serving better.
#StopBadCustomerServiceDay #CustomerExperience #ConsumerRights #CX #CustomerService
Have you ever been followed by Elon #Musk or messaged by Brad #Pitt? These interactions may seem exciting, but many people unknowingly fall victim to #scammers who use celebrity names to deceive them.
Read more about #celebrity #scams:
joannacs.substack.com/p/cele…
Joanna Clark Simpson retweeted
What happens when one complaint stops being just one voice? A single complaint can look like isolated noise. So @pissedconsumer built a way for people to add their voices together in a solution-focused format - introduced Collective Complaints. Read more: help-center.pissedconsumer.c…
Online #banking promises speed, lower fees, and full control from your phone.
But consumer #feedback tells a more complex story. Users report having issues that affect their daily routines, trust, and #money management.
Read more:
joannacs.substack.com/p/is-y…
Joanna Clark Simpson retweeted
How satisfied were consumers after contacting customer service?
SkipTheDishes and Uber Eats show how poor service can quickly damage trust, highlighting challenges in food delivery support.
Read more: help-center.pissedconsumer.c…
Joanna Clark Simpson retweeted
New: Amazon's top grocery executive addressed the closure of its homegrown brick-and-mortar grocery chains in a memo to staffers.
The business is strong, but Amazon needs to make "more deliberate choices" to win over shoppers, Jason Buechel said.
cnbc.com/2026/01/27/amazons-…
#Refund requests aren’t always about “buyer’s remorse.”
A pattern I keep seeing in #online #retail #complaints is simpler: people didn’t realize they were completing a purchase.
How does that happen? 👉
#onlineshopping