CEO and co-founder of Familiar Machines & Magic (@familiarmxm) Former CEO and co-founder of iRobot

Bedford, MA
Joined June 2016
I've always believed that some of the best ideas come from questioning the conventional way of doing things. When we were building Roomba, the idea of having a robot autonomously clean your home seemed pretty unconventional. Today, millions of people live with one. Now, at @FamiliarMxM, we're exploring another possibility: what if robots could do more than perform tasks? What if they could understand and respond to people, develop relationships over time, and become a meaningful presence in our lives? It's a very different way of thinking about what robots are for. I talked about this approach to problem-solving at TEDxFargo: youtube.com/watch?v=obDJOg__…
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Meta’s Muse and OpenAI’s Dots show AI starting to move beyond answering questions and into taking action. Put that kind of agency into a machine that shares our physical world, and the challenges and risks increase further. A robot in a home, hospital, school, or workplace has to read people. It has to understand tone, attention, mood, relationships, timing, and personal boundaries. It has to know when to approach or stay back, and how to behave differently around a child, an older adult, or a group of people. A lot of that judgment requires social and emotional intelligence. There’s enormous investment going into teaching machines how to perceive, reason, move, and manipulate the physical world. Yet the industry is still underestimating something fundamental: machines that operate around people need to understand people. That’s the AI platform we’re building at Familiar Machines & Magic: social and emotional intelligence for #PhysicalAI. We believe it will be critical for the category to succeed.
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Data centers may be leaving earth. Every major technological era eventually creates pressure on infrastructure that was built for the previous one. Electrification changed grids. Cars changed cities. The internet changed telecom infrastructure. Now, AI is changing compute and energy.  With #Suncatcher, @Google is exploring putting AI compute into orbit, using solar-powered satellites - next week, we'll see the first in-orbit test of AI chips. There’s a lot of invention still to come around the systems that make AI possible. Our own AI team at @FamiliarMxM has been rethinking how to maximize performance for #PhysicalAI running on the edge. I’m excited to see what other assumptions get challenged as we figure out what it takes to bring Physical AI into the world at scale. Image credit: NASA
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Part of what differentiates @FamiliarMxM is how we approach our work. We obsess over the experience. We move quickly. We spend where it buys progress. And we believe innovation only counts when it ships.
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1/ Building something new requires talented people and alignment on how we work together and the values that guide us.
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2/ These are the five principles for how we play as a team at @FamiliarMxM 1) World Cup Team 2) Disagree & Commit 3) Just Say It 4) Pragmatic Optimism 5) Have Fun The first three (attached) establish the standards we hold, how we work through disagreement, and the candor we expect from one another. The final two are in the next post. ↓
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3/ These next principles shape the spirit in which we put the first three into practice: Pragmatic Optimism & Have Fun We believe problems can be solved or navigated, and we approach one another’s ideas and intentions with that confidence. We also want the work (and the experience of building together) to be genuinely enjoyable. Taken together, these five principles guide how we challenge one another, make decisions, support the team, and keep moving forward.
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1/ I’m not sure I expected @missdianemorgan to become one of the better spokespeople for the future of social robotics, but here we are. The new BBC comedy "Ann Droid" follows an older widow and Linda (played by Diane Morgan), a second-hand elder care robot who is, technically speaking, not very good at her job. She gets things wrong. She creates chaos. She is also, somehow, helpful.
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Speech interaction will come, but the field still has work to do to make open-ended conversation consistently appropriate and safe across users and contexts. For now, there's a lot a Familiar can communicate without saying a word. When a Familiar senses you're withdrawn or having a hard day, it might quietly sit beside you, do something playful to make you smile, or gently nudge you to step away from your computer or smartphone. A Familiar isn't designed to "maximize engagement", but support you. This may mean encouraging you to step outside your space and connect with another person.
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4/ Linda may be fictional, but the need she’s addressing is very real. And "Ann Droid" is a surprisingly thoughtful (and very funny) way to start imagining what this future could look like.
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1/ When NASA’s Opportunity rover went silent in 2019, its final transmission was widely interpreted through a sentence that traveled around the world: “My battery is low, and it’s getting dark.” Image: NASA/JPL/Cornell University, Maas Digital LLC
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8/ Familiars are the first embodiment of that category. They communicate through expressive body language and vocalizations, learn about our homes, and seek to support us in our daily lives, including by encouraging us to connect with the people and places around us.
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9/ Oppy captured hearts from 140 million miles away. We are building Familiars to create that kind of connection much closer to home.
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