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Curtis Nye

@cnye36

AI Developer - Founder of @AffinityBots and @AIAutomated_cn - AI Agent Specialist

 USA
affinitybots.com
Joined May 2018
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263Media
Photo by Curtis Nye (@cnye36)Photo by Curtis Nye (@cnye36)Photo by Curtis Nye (@cnye36)Photo by Curtis Nye (@cnye36)Photo by Curtis Nye (@cnye36)Photo by Curtis Nye (@cnye36)Photo by Curtis Nye (@cnye36)Photo by Curtis Nye (@cnye36)Photo by Curtis Nye (@cnye36)Photo by Curtis Nye (@cnye36)
AI needs the right context at the moment of work: • customer • request • current status • constraint • owner • next action New capability gets attention. Context creates useful outcomes. Audit one handoff this week. #AI #Automation
Infographic titled Context Is the AI Advantage. A central work-context card connects to six labeled cards: customer, request, current status, constraint, owner, and next action, leading to the outcome right action, right moment.

ALT Infographic titled Context Is the AI Advantage. A central work-context card connects to six labeled cards: customer, request, current status, constraint, owner, and next action, leading to the outcome right action, right moment.

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1/4 This week's AI releases have a shared lesson: Capability is moving fast. Context still decides whether the work is useful. Before an AI workflow acts, it should know who this is, what changed, and what “good” looks like. A practical context checklist 🧵
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3/4 Make context operational, not a document no one opens. Put the fields beside the action: • ticket priority before reply • account status before outreach • policy before refund • owner before escalation
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4/4 Start small: take one repeated task and write the six fields it needs to make the next right move. Then automate the routine path and review the edge cases. What workflow needs clearer context first? #AIAutomation #AI
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1/5 November is the right time for an automation pre-mortem. Do not ask, “Is it automated?” Ask, “What happens when the workflow is wrong, late, or overloaded?” Five questions to run before year-end volume 🧵
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4/5 What needs a human? Define the moments that require judgment: low confidence, policy exceptions, customer risk, or irreversible action. Human review is a design feature, not a fallback.
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5/5 How will you know it is healthy? Track queue age, exception rate, and time to resolution. Give one person ownership of the weekly review. Run the pre-mortem now. Your busiest week is not the moment to discover a broken handoff. #Automation #AI
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Automating an inbox? First decide where the weird stuff goes. Green: complete + low risk → act Amber: missing context → ask Red: high impact or low confidence → escalate The goal is fewer humans doing routine work. Map one exception path today. #AI #Operations
Infographic titled Automate the Routine. Route the Rest. An inbox splits into a green lane for complete low-risk items that act, an amber lane for missing context that asks, and a red lane for high-impact or low-confidence items that escalate.

ALT Infographic titled Automate the Routine. Route the Rest. An inbox splits into a green lane for complete low-risk items that act, an amber lane for missing context that asks, and a red lane for high-impact or low-confidence items that escalate.

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2026 AI reports have a clear theme: value needs proof. Start with the unglamorous wins: • fewer back-and-forths • faster handoffs • no missed follow-ups Pick one friction point. Baseline it. Improve it weekly. What delay would you remove first? #AI #Automation
Infographic titled Turn AI Into a Result. A tangled friction point moves through cards for fewer back-and-forths, faster handoffs, and no missed follow-ups toward a measurable outcome, with baseline, run, and review at the bottom.

ALT Infographic titled Turn AI Into a Result. A tangled friction point moves through cards for fewer back-and-forths, faster handoffs, and no missed follow-ups toward a measurable outcome, with baseline, run, and review at the bottom.

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The post is not the finish line. It is research for the next one. Save questions, objections, and examples from replies. That is audience research without a survey link. Publish → listen → tag → next brief. What reply changed your thinking? #SocialMedia #Automation
Infographic titled The Social Listening Loop. A circular workflow shows Publish, Listen, Tag Signals, Find Patterns, and Next Brief, with a central card reading Replies become research.

ALT Infographic titled The Social Listening Loop. A circular workflow shows Publish, Listen, Tag Signals, Find Patterns, and Next Brief, with a central card reading Replies become research.

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1/5 Before you automate a customer touchpoint for holiday volume, run this test: Can the workflow recognize a routine request, pause on ambiguity, hand a person the right context, and record the outcome? 🧵
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4/5 Check 3: a clean human handoff. Do not send someone a vague alert. Send the request, relevant context, what the system found, and the recommended next step.
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5/5 Check 4: an outcome loop. Log what changed, who owns follow-up, and the next approved action. That is how automation stays useful under pressure. Pick one touchpoint and test it before volume does. #CustomerExperience #Automation
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AI can make 50 posts before lunch. That does not create 50 reasons to care. The content advantage is editorial judgment: signal → point of view → proof → feedback Automate production. Keep the opinion human. What would you stop publishing? #ContentMarketing #AI
Infographic titled AI Makes Content Fast. Taste Makes It Matter. Five connected stages show audience signal, point of view, proof, publish, and feedback, with the message Automate production. Keep the opinion human.

ALT Infographic titled AI Makes Content Fast. Taste Makes It Matter. Five connected stages show audience signal, point of view, proof, publish, and feedback, with the message Automate production. Keep the opinion human.

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1/4 A useful AI rollout does not begin with a model comparison. It begins with a calendar. Find the recurring decision your best operator makes every Tuesday. That is where to look for leverage. 🧵
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3/4 Automate the predictable 80%. Design the 20% for handoff. A workflow that knows when to pause is more valuable than one that confidently guesses.
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4/4 Then measure the change: • cycle time • rework • escalations • outcome quality Start narrow. Learn in production. Expand only when the data earns it. What recurring decision would you map this week? #AI #Automation
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