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A report into consulting skills for the next decade has lessons for all kinds of organisation #Nextten #Consultancy #AI #Future #Learning lnkd.in/eU-Hutz

Today I start with a short video introducing myself and explaining what I do…and why I am so passionate about importance of creating great #employeeexperiences- @Rich_iHarmonize #nextten #employeeengagement #peoplepower lnkd.in/dMbx83Q

"The problem, as people seem to be hinting at lately, is that pre-21st Century #Capitalism hasn’t exactly delivered health, wealth and happiness in line with many people’s expectations. So, how can we make it work? I’m no economist…lnkd.in/e5PGtRp lnkd.in/e7_i3ki

The problem, as people seem to be hinting at lately, is that pre-21st Century #Capitalism hasn’t exactly delivered health, wealth and happiness in line with many people’s expectations. So, how can we make it work? I’m no economist…lnkd.in/eqCaeZr lnkd.in/eWCr_9T

Without defined #culture your #communications department risks demoralizing employees without knowing it. @LilianaPetrova #Nextten #Culture #CX Full article here: nextten.media/why-you-need-a…

Your #brand & #marketing promises serve as a guiding light to your experience team. Similarly, #organizationalculture serves as a goalpost for the service side of #customerexperience- @LilianaPetrova #Nextten Full article here: nextten.media/why-you-need-a…

When designed and built correctly, #customerexperience expresses an organization’s brand. So, if your brand identity is playful and your copy has a witty voice, your space design is less formal. In other words, your brand and mar…lnkd.in/erySJXB lnkd.in/eZXZkYk

In Part 1 of this series we examined basic evidence that supports what could be construed as an outrageous claim: that most #lean service programmes don’t deliver much value to the customer. In Part 2 we expanded on this and examine how #reductionistthin…lnkd.in/egZVpB4

“We’d like to accelerate our #customerexperience programmes but it’s very complex and so many things are getting in the way” lnkd.in/dFXFvYR #Nextten #Culture #CustomerExperienceStrategy

#Charitable donation can be good for businesses large and small In a world where we increasingly choose to drink our lattes out of reusable cups, we tut (shamefully — but we do it) at those who don’t recycle and feel like we are p…lnkd.in/eCYYmiW lnkd.in/eRJ9gC9

To drive #culturalchange you need to understand these different groups, their #motivations and you need to have a #strategy & plan to deal with them. The better you can do that the better the chance that your culture change will have of being successful. nextten.media/the-one-thing-…

In my experience these groups fall into 5 different categories, and I have reflected these on the #CultureAdoption Profile Chart below. #Nextten #Leadrship #Culture Read more: nextten.media/the-one-thing-…

The old command and control style of #Leadership has been under attack for many years, but now we are facing the perfect storm, one that will consign it to the trash can of history- @GordonTredgold #Nextten #Culture #Empowerment lnkd.in/eD_efQE

Leaders need to focus on three key elements, not only for them to thrive but also to drive performance and results within their companies @GordonTredgold at @TheNextTenYears #Leadership #Culture #empowerment #Nextten nextten.media/are-you-ready-…

The old command and control style of #Leadership has been under attack for many years, but now we are facing the perfect storm, one that will consign it to the trash can of history- @GordonTredgold #Culture #Empowerment #nextten See the full video here: lnkd.in/ePS4u-M

Find and tell the stories that keep the Opportunity alive. Gather and document successes and look to craft stories around these successes- @Rich_iHarmonize #EmployeeExperience #Nextten nextten.media/want-more-enga…

Organisations have a choice: they can view Champions as something that will emerge organically over time or they can be proactive about it, using the framework to realise the benefits of a more engaged workforce@Rich_iHarmonize #Nextten #employeeExperience nextten.media/want-more-enga…

I wonder when was the last time they ate their burger & fries on a board rather than a plate. I suspect they actually haven’t because when I popped in a few months ago, I saw a roasted vegetable & goats cheese burger come out…on a board@kymhamerartemis nextten.media/my-beef-with-b…

I’ve been tempted to persist with my protest because it does really irritate me but I decided a while ago to chalk it up to a small and insignificant battle that’s not worth getting het up about @kymhamerartemis #Nextten #CX #voiceofcustomer nextten.media/my-beef-with-b…