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Customer Management Exchange Network

@cmexchange

The creator of executive level forums for all things customer - experience, insight, analytics, engagement, loyalty, retention, profitability, ROI...

 London, UK
cxtravelhospitalityexchange.iqpc.co.uk
Joined January 2011
  • Tweets7.2K
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Photo by Customer Management Exchange Network (@cmexchange)Photo by Customer Management Exchange Network (@cmexchange)Photo by Customer Management Exchange Network (@cmexchange)Photo by Customer Management Exchange Network (@cmexchange)Photo by Customer Management Exchange Network (@cmexchange)Photo by Customer Management Exchange Network (@cmexchange)Photo by Customer Management Exchange Network (@cmexchange)Photo by Customer Management Exchange Network (@cmexchange)Photo by Customer Management Exchange Network (@cmexchange)Photo by Customer Management Exchange Network (@cmexchange)
Savvy Investor provides investment professionals with the best white paper research on #privatewealth #wealthplanning. Take a look. It's free! @savvyinv bit.ly/38IAuXQ
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Need to access the best #privatewealth #wealthplanning white paper research? Visit Savvy Investor to find out more. @savvyinv bit.ly/38IAuXQ
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Savvy Investor curates some of the best investment white paper research on #privatewealth #wealthplanning from across the web. Take a look. It's free! @savvyinv bit.ly/38IAuXQ
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An insightful presentation on #CX from the perspective of football giants FC Bayern München delivered by their Head of Customer Care, Benjamin Steen. #CX #Travel #Hospitality #CustomerExperience #CustomerService
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Image from Customer Management Exchange Network (@cmexchange)
Delighted to have the CX Rockstar himself back with us at #CXETravelHospitality with his unique and interactive approach to driving that #CX strategy home! #Travel #Hospitality #CustomerExperience #CXRockstar
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Image from Customer Management Exchange Network (@cmexchange)
Image from Customer Management Exchange Network (@cmexchange)
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Unbabel’s VP of Marketing Hugo Macedo helped our #CXETravelHospitality audience remove geographical barriers and broaden their target audience through the power of language. #Unbabel #ProudSponsors #CX #CustomerExperience #CustomerJourney #CustomerService
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Removing Silos To Improve Efficiency And Enhance Decision-Making featuring Air Canada, Air Malta, and SBB CFF FFS. 3 thought leaders on one stage discussing one of the most prominent topics in #Travel and #Hospitality right now. Only at #CXETravelHospitality
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A great start to Day One here at #CXETravelHospitality with a stellar opening keynote from Meetings.com Founder, Bas Lemmens delivering his presentation on Building a Convenient #UserExperience Through A Better Understanding Of Your Data. #Travel #Hospitality #CX
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Image from Customer Management Exchange Network (@cmexchange)
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“We need to change the perception of customer service centres, from cost centres to profit centres” Great points arising in our panel discussion at the #CXExchangeRetail - ‘Listening To, Understanding and Implementing Results from Customer Insight’ #retail #customerexperience
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Image from Customer Management Exchange Network (@cmexchange)
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Great opportunity at the CX Exchange for Retail to connect and network with your peers, as well as engage in one-to-one meetings with the most innovative solution providers who can help you address your challenges #CXExchangeRetail #CX #CXStrategy #customerexperience #retail
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Image from Customer Management Exchange Network (@cmexchange)
Image from Customer Management Exchange Network (@cmexchange)
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Day 1 of the #CXExchangeRetail, here at the Hilton London Syon Park, is now underway! We kick things off with an opening address from our Chair, Ray Biggs, Head of Customer Contact Operations @jlandpartners #CX #customerexperience #CXStrategy #customerjourney #retail
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Image from Customer Management Exchange Network (@cmexchange)
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The C-Suite Panel Discussion at the #CCExchangeTelco is on Cultural Transformation from the top down. Thank you to our c-suite pannelists from @phonecoop, @TalkTalk, @giffgaff and @zeninternet. And Thank you to Owen CX Group Inc. for facilitating the panel!
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.@owencxgroup CEO Richard Owen hosting our lunch and learn on the Economics of CX. A must for getting your CEO in board! #cxexchangetelco
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Quick Fire Case Studies at the #CXExchangeTelco! Led by Shanna Pedersen Head Of Customer Experience, Corporate at BT and Arild Haugen Head Of Design & Projects @TelenorGroup
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The next Think Tank of the #CXExchangeTelco is titled ‘Accelerating Customer Experience in B2B’ and is being led by Marie-Helene Briens Director of Customer Experience for the Enterprise Line of Business, @orange.
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Michael McCarthy the VP Customer at @virginmedia Ireland is presenting at this year's Customer Experience Exchange for Telecoms. Michael's presentation is titled 'Making It Easy For Our People To Make It Easy For Our Customers' #CXExchangetelco
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On stage right now at the #CXExchangeTelco is France Heringer-Jallot the EVP CX and Sales at @orange. France is giving a presentation on finding the balance – a digital and human customer experience strategy
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Melissa Burns@lissaburns30 Apr 2019
Thank you for having us! @AndrewNStevens @MustafaQuadient – at Basingstoke, England
Customer Management Exchange Network (@cmexchange) profile pictureCustomer Management Exchange Network@cmexchange29 Apr 2019
Massive thank you to our sponsor @Quadient for delivering such a great presentation at the #CXExchangeTelco. This presentation was delivered by Andrew Stevens the Global Banking Expert.
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Day 2 of the #CXExchangeTelco is starting with a Breakfast Briefing from our sponsors at @ernieappdublin. Delegates are learning how a unique privacy knowledge management platform can revolutionise consent based incentive marketing and data privacy
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Who's ready for the arcade-mania drinks reception? Thanks to our sponsor at Digital Sense delegates are being transported back to the golden age of gaming, where Pacman, Space Invader & Sega Rally were the latest tech!
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