@chatmeter

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening.

 San Diego, CA
chatmeter.com
Joined January 2010
  • Tweets2.9K
  • Following935
  • Followers1.1K
366Media
Chatmeter retweeted
Semrush
@semrush16 Aug 2023
How to measure brand awareness 👇 social.semrush.com/3YnCnUL.
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@Chatmeter Introduces Advanced, #GenerativeAI Features Read more: bit.ly/3VVpvnC #IntelligenceProvider #Brand #Reputation #ai
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.@chatmeter is hiring 👉 Customer Success Manager - Mid Market (San Diego) startup.jobs/customer-succes…
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Chatmeter retweeted
Shep Hyken
@Hyken24 Feb 2023
No matter how good you are, at some point, you are going to have a mistake or complaint. It's the way you handle the situation that renews customer confidence. In spite of the mistake, you want customers to want to come back.
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Chatmeter retweeted
Shep Hyken
@Hyken7 Feb 2023
Customer service isn't and shouldn't be a department.  It is a philosophy, and every person in an organization should understand their role as it pertains to the customer – both an internal customer and the outside customer.
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Chatmeter retweeted
CMSWire.com
@cmswire30 Jan 2023
Unhappy Customers Aren't Always Right; Your Customer Data Says So by @justinpracine cmswire.com/customer-experie…

Unhappy Customers Aren't Always Right; Your Customer Data Says So

Sometimes customers complain because they're having a bad day — dig into your data to find out what's really going on before revising your approach.

cmswire.com
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Phone calls are no longer the easiest way to contact a business, so why are companies still not moving away from them as a primary support function? Find out in this article by CXM Editorial. 👇 bit.ly/406AGf3 #customerservice #efficiency #improvement
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Another week, another set of the biggest news in CX! This week in the world of CX: is the retail industry at risk because of disconnected customers? Read it in the newest article here 👇 bit.ly/3HkE26M #twicx #cxmagazine #retail #crisis #riskmanagement
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Chatmeter retweeted
Forbes
@Forbes24 Jan 2023
Learn insights for how to personalize and connect your customer journeys and energize your employees at Customer Experience Reimagined—with best practices from Microsoft’s own CX transformation on.forbes.com/60193wJXU Sponsored by @MSFTDynamics365
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Chatmeter retweeted
Chatmeter@chatmeter11 Nov 2022
70% of the customer's #journey is based on how the customer feels they are being treated. (@McKinsey)
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💬Customer surveys are deployed by 94% of organisations. However, Gartner found that customer service and support (CSS) leaders believe they bring less value than other methods of VoC collection. Read new article by Deborah Alvord 👇 cxm.co.uk/how-to-go-beyond-v…
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Chatmeter retweeted
Shep Hyken
@Hyken12 Dec 2022
Customer service is not just on the front line. It starts inside an organization, & it starts at the top. Be an example of the behavior you want employees to exhibit to their customers & their fellow employees.
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Google just added a new feature to the dashboard that allows businesses to easily make embeddable maps for their website and supports multi-location businesses. localu.org/google-adds-add-a… via @ColanNielsen @localuniv
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It's crucial to understand your customers and their pain points in order to develop and improve your organisation. But what is the best way to get that important #CustomerData and #insight? Read Amy Brown's new piece to find out👇 cxm.co.uk/the-end-of-traditi…
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📢NEW WEBINAR ALERT! 'Why you can't afford to ignore online feedback in your retail CX programme' Visit our registration page for more information 👇 us02web.zoom.us/webinar/regi… #Feedback #Retail #webinars
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💡VoC is an important element to track. But what about when you have the opposite - silent customers? Why are they staying quiet? What's going wrong? Find out in our latest blog: cxm.co.uk/silence-of-the-cus… #voc #customerexperience
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"Research found that for 75% of organisations, low morale/engagement among CX staff is a top challenge." Ginger Conlon's latest article explores the notion of a 'culture of belonging' to tackle this cxm.co.uk/culture-of-belongi… #cultureofbelonging #employeeexperience #diveristy
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Chatmeter retweeted
Chatmeter@chatmeter16 Sep 2022
Implementing well-thought listing and reputation management strategies can have a massive positive impact on your business growth trajectory. Read more here: bit.ly/3RSiCRc #listings #listingmanagement #brandmanagement #googlesearch #google #onlinevisibility #localsearch
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Replying to @chatmeter
@chatmeter Again Recognized as an Industry Leader in G2 Summer Reports ow.ly/KZJz30snQyf #martech #marketing #Technology #Chatmeter
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ON-DEMAND: Smart business leaders today understand that the pandemic's impact will likely be felt for years to come. In our latest webinar with @chatmeter, we explore how to transform consumer trend data into actionable insights. Watch Now! bit.ly/3Fo9ePN
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