AI-First Customer Support, Human When It Matters
Joined June 2023
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✨ Meet Copilot - your AI teammate inside every conversation.
Copilot lives in the conversation view, helping your team reply faster without switching tabs.
Use it to draft replies in one click, summarize long threads, search the knowledge base, and more.
New in Chatling 👇
📎 File attachments: share images, docs, audio & video (works on web, WhatsApp & Instagram)
🚫 Block users: shut down repeat spammers in one click
😀 Emoji picker in chat widget: finally, no more copy-pasting
🤖 Made with AI
Read the changelog: feedback.chatling.ai/changel…
Shipped a few updates to make your AI agents smarter and your workflow smoother:
🔹Custom Form AI Action - collect any info you need
🔹Confidence Scores on AI answers
🔹Better knowledge base filtering & sorting
🔹Sound notifications for chat handoffs
Full changelog: feedback.chatling.ai/changel…
Zendesk AI actions are live on Chatling 🚀
Your AI agents can now:
• Create tickets
• Create & update users
• Sync conversations with Zendesk automatically
Less manual work. Faster support.
New AI models just dropped on Chatling 🚀
Now supporting:
• Mistral Small 4, Medium 3.1, Large 3
• Grok 4.2 & 4.1
• DeepSeek v3.2
More power, better performance, and greater flexibility for your AI agents.
✨ Live Chat + Human Handoff is now available in Chatling
Your AI handles conversations and automatically hands off to your support team when necessary.
Learn more: docs.chatling.ai/live-chat/o…
✨ New AI models just dropped in Chatling.
You can now build AI agents with:
• GPT-5.4
• Claude Sonnet/Opus 4.6
• Gemini 3.1 Pro/Flash
• Gemini 3 Flash
More power. More speed. More choice for your AI agents. ⚡️
✨ Instagram integration is now available! Your AI agents can now reply to Instagram DMs automatically and provide 24/7 support.
✨ We've released GPT-5.1, OpenAI's latest flagship model that is significantly faster and more capable than its predecessors.
Try it today in Chatling!
✨ We've released the WhatsApp integration for AI Agents.
Your Agents can now chat directly with users on WhatsApp and provide instant support! 🎉
✨ AI Agents are here!
They don’t just chat—they understand intent, make decisions & take action.
Create your agent today and take your customer support to the next level.
✨We’ve just launched our HubSpot integration!
You can now connect your Chatling chatbot to HubSpot and manage your CRM directly from conversations. Automate key actions without ever leaving the chat.
✨You can now connect your Zendesk account and import articles from your Zendesk knowledge base into Chatling’s, making it easier than ever to train your AI with the most up-to-date and relevant support content.
✨ You can now set your knowledge base sources to auto-sync at regular intervals—daily, weekly, or monthly. This ensures your chatbot always has the latest data.
