AI is a 'competitive necessity' in retail, 72% of executives say, with chatbots or virtual agents being the most popular AI tools
tek.io/2Uvn2TU via @techrepublic
Chatbase retweeted
"As chatbots improve, we expect them to become an integral part of customer service"
Designing/training them based on real human-to-human interactions is a big improvement over winging it
How AI and machine learning are improving customer experience 🆕 post with @mikeloukides oreilly.com/ideas/how-ai-and…
Study: Chatbots to drive $112B in retail sales by 2023 retaildive.com/news/study-ch…
Survey: 46%of respondents would prefer interacting with a virtual agent for customer service "if it meant I could solve my issue faster"
zdnet.com/article/two-out-of…
Congrats to our Area 120 colleagues at @CallJoyAnswers!
Conversational AI is eating customer service
blog.google/technology/area-…
Want to build a smarter, more versatile customer service virtual agent in a fraction of the time? Our new white paper has all the deets!
chatbase.com/get-white-paper…
Chatbots in the Contact Center: Common Applications and Misconceptions
"One of the biggest misconceptions is that all chatbots are created equal"
blog.contactcenterpipeline.c…
We prefer the term "virtual agent", but even so:
Chatbots Growing Role in Insurance Includes Claims
claimsjournal.com/news/natio…
We're helping out again in the Cloud AI showcase at #googlenext2019 today. Come to talk to us about creating incredibly versatile/human-like voice bots for customer service!
As a Cloud Contact Center AI partner, we're excited about #GoogleNEXT19 this week. Amazing demos and breakouts about conversational AI and speech are on deck!
Chatbase retweeted
Customer service organizations are positioning themselves for chatbot adoption. Below is a breakdown of current adoption and their projected growth over the next 18 months.
🤖
#chatbots #ArtificialIntelligence #CustomerService #Marketing
Accenture: health insurance companies could save more than $2 billion annually by using AI to manage customer interactions
forbes.com/sites/insights-in…
“People will definitely trust a chatbot if it solves their issues as expected....[but] any flaw or misunderstanding and people will probably move away from it as untrustworthy" link.medium.com/7NLFKEEQaV
Don't build an untrustworthy bot!
+1
AI has become table stakes in sales, customer service and marketing software tcrn.ch/2Y9JvEL by @ron_miller
We're proud to be a sponsor/exhibitor at the @techreview EmTech Digital conf in SF next week. Talk with us about smarter AI-powered customer service! events.technologyreview.com/…
.@oferronen presents "A data-driven approach to building AI-powered customer service virtual agents" at the Conversational Interaction Conference in SJ next week; don't miss!
conversationalinteraction.co…
Preach!
We’re making AI-powered speech more accessible to users by adding new features, voices, languages, & lower prices to Cloud Speech-to-Text → cloud.google.com/blog/produc…
Consumer survey: 54% of respondents said they would always choose a chatbot over a human rep if it saved them 10 minutes zdnet.com/article/over-half-…
