Chatbase is the complete platform for building & deploying AI support agents.
Joined April 2024
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Chatbase retweeted
Chatbase powers AI agents for municipal governments across Canada 🇨🇦
Through our partner Blanko, hundreds of cities deploy Roméo, an AI agent built on @chatbase, to answer citizen questions about permits, garbage collection, bylaws, taxes, and more.
It is also connected to municipal information systems via API and integrated with critical data sources such as real-time forest fire risk systems.
People love it: 90% avg satisfaction, and up to 99% in some cities.
I spent time in Quebec last month meeting the team building Roméo and some of the local residents that use it. Def one of my favorite customer stories so far 👇
Chatbase retweeted
Toronto has insane tech talent 🇨🇦
But ask anyone here where they’d go to do the most ambitious work of their career, and the answer is usually “move to SF” or banking/consulting.
Let’s change that.
There is an interesting, fast-growing AI startup here where you can do your life’s work. It’s called @chatbase . We’re on our way to $100M ARR bootstrapped, and looking for the best to join us.
We’re growing our Toronto office and hiring 20+ smart, driven people across:
- Growth
- Sales
- Customer Success
- Engineering
- Content
Working here will be intense. 5 days in office, long hours, high expectations. But you’ll have more ownership and impact here than anywhere else, and be able to watch everything you touch grow in real time.
If you want to do something crazy together, comment and DM.
Chatbase retweeted
This pool care brand in Australia is the clearest preview of who wins sales in the AI agent era.
They turned the store aisle into their strongest sales channel. And they did it by being first.
Hy-Clor is our client. I sat down with their Group Marketing Manager, Andrew Miller, to get the full story.
The biggest benefit they got from their agent was it becoming their product advocate.
They put kiosks in the pool aisle across 350 stores of Australia’s largest home improvement retailer, think Home Depot. Teaching people about pool care and recommending their product at the moment of decision.
What made them first: they already had the infrastructure, free pool water testing kiosks, then added an AI layer on top.
Once you’re the pioneer, you get in front of every customer.
And that’s the part I keep thinking about.
Hy-Clor basically monopolized the in-store aisle by being first. The same thing is about to happen on the web.
Muse, dots, OpenClaw. Every consumer is about to have a personal agent, and they’re going mainstream fast.
Soon those agents will be browsing the web aisles for us. The businesses that get there early, with their brand advocate already live, get a huge head start. On sales, on brand, on growth.
Your advocate should already be there when you’re not. Not only for people. For agents too.
Chatbase retweeted
Very excited to welcome @firecrawl as a Chatbase customer.
We went to their very on-brand office to film this case study and met @ericciarla, @nickscamara_ and the rest of the team. They’re super nice and have built one of my favorite AI startups.
They shared how they were actually competing with Chatbase early on, why they decided to pivot, and how they’re now killing it while building toward an amazing mission.
Their advice to other founders at the end is very valuable too!
Chatbase retweeted
2nd stop: @GammaApp
Always fun to meet LinkedIn friends IRL and see how seriously they take their coffee.
Tune in for the Gamma 5 launch tmr @rohitpadmakumar @kelseyywu and team are cooking 👀
Chatbase retweeted
First stop: @vercel
Our @chatbase rotary phone now powers the Vercel reception ☎️
Thanks Austin for the tour, the patio is incredible!!
Which company office should we stop by next?
We did this in Toronto, now we're doing it in SF.
The @chatbase team will be in sf first 2 weeks of October to meet our customers and friends and make some new friends.
If you're a cool startup, we would love to come to your office bearing gifts.
Chatbase retweeted
So we're going into a world where every consumer is about to have a personal agent.
These agents will 100x the communication between their humans and businesses.
And it isn't spam. these are real requests from real customers.
It's just that now we removed the friction. So there's a lot more of it.
Real requests from real users who get real benefits if they get served.
So how does a business handle/take advantage o that?
You need an agent that represents your business.
The personal agent represents the consumer's interest. Your business needs an agent that represents yours, it should pursue your business goals.
Your agent needs to adhere to your brand, your policies, your guardrails, while delivering the most value to the customer.
This is what @chatbase is building for.
We want to help businesses build customer-facing agents to represent their brand.
And like most interactions in the economy, the two agants should get to a win-win.
This reduced friction will result in a huge number of business<>customer interactions which will result in an unprecedented growth in the economy.
You need to be early to benefit. This will be your competitive advantage.
Chatbase retweeted
We did this in Toronto, now we're doing it in SF.
The @chatbase team will be in sf first 2 weeks of October to meet our customers and friends and make some new friends.
If you're a cool startup, we would love to come to your office bearing gifts.
Chatbase retweeted
More governments will invest in amazing experiences for their citizens
We’re proud to welcome the Department of Statistics Malaysia (DOSM) as a Chatbase customer 🇲🇾
Getting answers from official statistics used to mean digging through dashboards, reading pages of reports, or emailing and waiting days.
With Chatbase, DOSM built AI agents that connect to its systems, fetch live data, reason through the numbers, and generate answers and reports on demand.
The agents work in English and Malay, using only data from DOSM’s official dashboards.
Now, people can get useful insights from Malaysia’s official statistics through a simple conversation, helping them with research, planning, and everyday decisions.
Chatbase retweeted
The government of Malaysia is now running AI agents on @Chatbase
We’re proud to welcome the Department of Statistics Malaysia (DOSM) as a Chatbase customer 🇲🇾
Getting answers from official statistics used to mean digging through dashboards, reading pages of reports, or emailing and waiting days.
With Chatbase, DOSM built AI agents that connect to its systems, fetch live data, reason through the numbers, and generate answers and reports on demand.
The agents work in English and Malay, using only data from DOSM’s official dashboards.
Now, people can get useful insights from Malaysia’s official statistics through a simple conversation, helping them with research, planning, and everyday decisions.
Chatbase retweeted
In 2022, Malaysia ranked 67th in the world for open government data.
In 2025, it ranked 1st.
How? By aggressively modernizing its digital infrastructure. OpenDOSM, launched in 2023, now includes 645 datasets with a 99/100 openness score.
Its next move to improve accessibility: the Department of Statistics Malaysia now answers public questions through AI agents built with @chatbase
We’re proud to welcome the Department of Statistics Malaysia (DOSM) as a Chatbase customer 🇲🇾
Getting answers from official statistics used to mean digging through dashboards, reading pages of reports, or emailing and waiting days.
With Chatbase, DOSM built AI agents that connect to its systems, fetch live data, reason through the numbers, and generate answers and reports on demand.
The agents work in English and Malay, using only data from DOSM’s official dashboards.
Now, people can get useful insights from Malaysia’s official statistics through a simple conversation, helping them with research, planning, and everyday decisions.
Chatbase retweeted
Announcing @Chatbase Backstage: a control center for managing your AI customer support agent.
Talk to your agent like a teammate to understand what's driving support tickets, update how it responds, deploy new Procedures, and manage workflows in plain English.
Backstage is available on iMessage, Slack, and the Chatbase dashboard, so you can manage your customer experience from wherever you work.
Chatbase retweeted
Backstage is is live today. Visit Chatbase.co to try it. (there is a free trial)
Chatbase retweeted
Instinct for personal life, @chatbase for company life
Announcing @Chatbase Backstage: a control center for managing your AI customer support agent.
Talk to your agent like a teammate to understand what's driving support tickets, update how it responds, deploy new Procedures, and manage workflows in plain English.
Backstage is available on iMessage, Slack, and the Chatbase dashboard, so you can manage your customer experience from wherever you work.
Chatbase retweeted
Excited to share that the Government of Slovenia is now running AI agents on @Chatbase.
Slovenia's tax authority answers every tax question in the country: VAT, income, business. All 2.1 million citizens go through the same phone queue.
Last peak season, fewer than half of callers reached a person. This peak season, five AI agents built by their own contact center experts answered 800,000+ questions.
Proud to see Chatbase work more with governments and public institutions, and looking forward to continuing to work with Slovenian Government.
Slovenia's tax authority just made it easier for 2.1 million citizens to reach a human on the phone.
How? They deployed AI agents.
FURS handles all tax in the country: VAT, income, business tax. And anyone with a question gets put through the same phone queue.
Last peak season, fewer than half of callers got through to a person.
So their team built five specialized AI agents on Chatbase, each one trained by their own contact center experts who have been answering tax questions for years.
This peak season:
→ 800,000+ questions answered by the AI agents
→ 83% of callers reached a human within the service target
The AI agents didn't replace the contact center. They cleared the queue of routine questions so the cases that need a person actually reach one.
Full case study in the comments 👇
Chatbase retweeted
introducing @zeyadgenena and @sia_kar_p
9am-5pm: growth @chatbase
5pm-9am: mogging toronto with the coolest events
Chatbase retweeted
Chess, a DJ set, and Rosie's banana pudding
Had a great time hosting Founder Knight with @knightcapchess and @boardyai
Turns out chess is a pretty good excuse to get great people around the same table
Thanks to everyone who came out 🫶we’ll have to run it back soon.
