The Chasm Group is a team of disruptive thinkers specializing in helping technology-based companies achieve success in both emerging and established markets
Joined June 2013
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Chasm Group retweeted
Pairing new hires with AI can turn onboarding into active learning.
The AI knows the FAQs and workflows. The employee learns where the complexity lives, then builds judgment by improving on the machine’s critique.
linkedin.com/pulse/using-ai-…
#AI #Talent
Each year brings fundamental questions for organizations: Do we stay the course, adjust it, or change it significantly? Teams can get stuck figuring this out. A practical, efficient framework that guides leadership teams can help. chasmgroup.com/should-we-sta…
#BusinessStrategy
While much has changed in the #SaaS world, the essential complexity of cultivating and managing #CustomerRelationships in large accounts still remains, leaving significant challenges for sales teams to overcome. chasmgroup.com/from-on-prem-…
Chasm Group retweeted
Evidence earns confidence through testing: source, data, coherence, probability, congruence.
Those five tests make misinformation harder to sell.
linkedin.com/pulse/truth-epi…
#CriticalThinking
Qualities to look for in exceptional performers include resourcefulness, ability to develop a following among their customers, and a propensity to become trusted advisors because of their ability to wear well over time with their customers and prospects. chasmgroup.com/b2b-saas-the-…
Chasm Group retweeted
Looking for AI ROI? Find a workflow where quality or latency is trapping value, then make that your hero use case.
Start where the value is already visible.
linkedin.com/pulse/getting-m…
#AI #EnterpriseAI
The task of defining or refining your ICP (Ideal Customer Profile) has recently become a recognized high priority for management teams in scaleups and even maturing tech companies. chasmgroup.com/b2b-market-st…
#B2B #MarketStrategy
Too many #B2B platform scaleups claim an impressive list of household-name ‘customers’, none of which has yet committed significantly because they don’t see sufficient value. This is not a sustainable model. A key missing link is orchestration...
chasmgroup.com/without-astut…
Chasm Group retweeted
Political authority in a democracy comes with limits.
Elections choose officeholders. Constitutional law defines what those officeholders are authorized to do.
Legitimacy depends on respecting both.
linkedin.com/pulse/democracy…
#Democracy #CivicLife
Why are churn rates in B2B #SaaS companies high, and expansion in major accounts haphazard? Management teams are over-investing in Land strategy while under-investing in Expand opportunity, as well as in the efforts to ensure customers Renew.
chasmgroup.com/b2b-saas-one-…
Chasm Group retweeted
AI is putting a premium on response time. The customer experiences the whole value chain, including every delay.
Great conversation with @BrooksLDS and @LDSConsulting.
youtube.com/watch?v=QH7nywhg…
#AI #CustomerValue
In this interview Chasm Group Managing Director, Tom Kippola discusses the importance of mission statements and how to create your own.
chasmgroup.com/how-to-craft-…
Explore the power of #TechInnovation with Paul Wiefels, Chasm Group Managing Director on the @AmplifiedGroup podcast. In this discussion, Paul delves into the evolving technological landscape to demystify the concept of #PlatformSelling.
chasmgroup.com/tech-competit…
Having a strong point of view based on carefully thought-through insight puts companies in a unique position to guide customers toward solving a painful problem – and being handsomely rewarded for doing so with much larger contracts.
chasmgroup.com/b2b-saas-why-…
#b2b #SaaS
Chasm Group retweeted
In zone management, responsibility defines what a part of the enterprise is there to govern, while accountability tells us whether execution is delivering.
Confuse the two and the metric can quietly replace the mission.
linkedin.com/pulse/responsib…
#Leadership #Strategy
If you aren’t fixing someone’s Leaky Pipe, it’s time to re-assess your value proposition, and excavate deep into the key business processes of one of your major market segments to look for a suitable leak to fix.
chasmgroup.com/if-youre-not-…
#MarketSegmentation
#CustomerSuccess is a broken promise in 95% of tech companies. CEOs, CROs and sales teams are generally preoccupied with chasing new logos, and scarce CSMs scramble to minimize churn and secure upsells.
chasmgroup.com/why-nows-the-…
#enterprise #saas
Chasm Group retweeted
AI governance gets clearer once you separate accountability from responsibility.
Put the major players into a 2X2 matrix and the debate starts to look very different.
linkedin.com/pulse/ethics-ai…
#AI #AIGovernance
All young tech companies are aware of the need to harness their scarce resources while trying to conquer the world, but few can resist the temptation to try to do too many things and serve too many different types of customer, too fast.
chasmgroup.com/the-scaleup-j…
Chasm Group retweeted
Dreamforce felt different this year. The conversation has moved beyond proving AI can work to getting it adopted in the core business.
Hero use cases may be the bridge.
linkedin.com/pulse/my-takeaw…
#AI #DF26
