Applying technology to solve real world problems. Founder @userlotcsm @socialpinpoint, investor, advisor.
Newcastle - Australia
Joined June 2011
- Tweets220
- Following63
- Followers91
- Likes136
Charles Connell retweeted
Success is not just about hitting targets; it's about empowering customers to hit theirs. Cultivate a company culture where customer growth fuels your growth.
Grow with your customers!
#customersuccess #saasgrowth
Charles Connell retweeted
As a SaaS founder, it's easy to get caught up in the excitement of acquiring new customers. But if you're not paying attention to your existing customers, you're missing out on a huge opportunity for growth.
ow.ly/6Hba50OpLUF
Many talk about technical debt, but what about customer success debt? Neglecting to implement the right CS technologies can cost you dearly in the long run. Don't let CS debt hurt your business. #customersuccess #techdeb @saas #Founder
Do you have a customer success plan? That's probably not good enough.
When it comes to customer success, having a plan is not the same as having a strategy.
Having a plan means you have a general idea of what you want to achieve and how you might get there. But a customer success strategy is a focused, intentional approach to maximizing the value your customers get from your product or service.
If you've already worked hard to find customers who are a good fit for your product or service - why wouldn't you have a strategic plan to continue selling to them?
Don't underestimate the value of your existing customers. Invest in customer success to maximize the growth potential of your business.
#customersuccess #saas #founders #revenuegrowth
If you're just starting out with implementing a customer success strategy, you might be wondering how to get some quick wins to demonstrate the value of your efforts. There are a few things you can do to start seeing results right away:
Celebrate wins: Finally, don't forget to celebrate wins. Whether it's a customer renewing their subscription or hitting a usage milestone, make sure you celebrate the successes of your customers and your team.
Implementing a customer success strategy takes time, but with these tips, you can start seeing results right away. Remember, customer success is all about building relationships and helping your customers achieve their goals. #saas #CustomerSuccess #startups #revenue
Charles Connell retweeted
Do you know your NPS, health and what your CS staff think your client’s health is? Userlot shows it front and centre. Even startups need to track this from Day 1 1️⃣
Charles Connell retweeted
Successful SaaS companies have strong Net Revenue Retention (NRR). The most critical tool for improving NRR through revenue retention and expansion is Customer Success. The best way to improve your Customer Success delivery is by using a Customer Success Platform.
Charles Connell retweeted
The key to success in the entire customer journey lies in understanding customer needs and delivering the appropriate solutions at each stage. Have you taken the time to map out your ideal customer growth journey?
#customersuccess #expansion #csm
userlot.com/blog/customer-jo…
Charles Connell retweeted
Some incredible scenes faced by #firefighters earlier tonight at a #blaze at #Salt Ash north of Newcastle. These were taken near the #Tanilba Bay Golf Club. Conditions are now easing. @NSWRFS
