Sharing with my connections. Liberate Learning are a great team to work for and with. If you are interested, contact Rod. #connections #work #learning lnkd.in/gJ2KAks

If you are unsure whether your people are working safely from home, try out this fairly extensive risk assessement and education application from Liberate Learning. lnkd.in/gZifdQk

Never worked with such a large cohort of workers that have their clients and community in mind. I know there are always exceptions but the median of positive behaviour is higher than I normally see. So these awards are well earned. #award #performance lnkd.in/gs5_4Ne

Winds of Change - mailchi.mp/changefactory/win… resistance needs to be a bigger part of planning change to eliminate or reduce it. Most organisations report that most of the resistance they encounter could have been avoided.

Hamish's top ten tips for communicating during change. Hamish has Asperger’s Syndrome, an autism spectrum disorder which means that he has particular difficulty dealing with change. Angela, his mum, shares the lessons about change she learned from Hamish. changefactory.com.au/our-thi…

Leading Teams lnkd.in/geZAMUV

Seven Deadly Sins of Strategy lnkd.in/gC_yrkw

Are you committing one or more of these seven deadly sins of strategy? lnkd.in/gC_yrkw

I wrote this article on customer service standards some ten years ago. I thought about reprising it and bringing it…lnkd.in/gMgfVHB

Too many times, even today in an increasingly digital world executives are sold an EDRMS as compliance measure rathe…lnkd.in/gRMYzHt

In managing change in customer service attributes, there are some key principles and tools which have stood the test…lnkd.in/gm4fBPw

Customer service is an issue in Australia. When one receives it today, the impulse to say something on TripAdvisor o…lnkd.in/gAkb8Dk

From Rupert Murdoch to numerous CEOs, sports people and politicians, its seems to me that no-one is really willing t…lnkd.in/g9reXmg

A good description of the use of simulations and the benefits. An underutilised form of training. lnkd.in/g4RkV6B

Human Resource (HR) strategies are not always seen as effective in the business community. Often this is because of…lnkd.in/gVEabPG

I find business models and their use both useful and frustrating. Actually, its their constant misuse that frustrate…lnkd.in/guVk3XD

My observations of many IT implementations lead me to believe that the power and focus of the IT leadership has very…lnkd.in/g3xuCvd

During IT implementations, software is often blamed for not being suitable or not working as it should. Our experien…lnkd.in/gGaFP4x

Coaching approaches should cross the full spectrum from simply agreeing goals with people through to moving people o…lnkd.in/gzt94Yh