If you're broadcasting with Riverside or StreamYard and want to take live calls with Call in Studio, we highly recommend using a RODECaster mixing board (Pro II or Duo). See: callinstudio.com/how-it-work…

We are taking additional measure to ensure this does not happen again moving forward. In our almost 15 years of business, we have never experienced an outage of this magnitude, and we are deeply regretful for the impact it caused many of our customers.

We experienced a service disruption today from between about 3am and 8am Pacific Time. One of our carrier partners erroneously suspended usage of our account, impacting our services. Service was stored at approximately 7:58am.

Service has been restored as of 7:58am Pacific Time.

Progress is being made with our carrier partners. Updated in 30 mins.

We are making progress on a resolution, will post another update in 5-15 minutes.

We are experience an outage right now, and working on a solution. Will report back with updates soon as we are able.

Callers dialing *1 to raise their hand functionality was not working for some customers; this has been corrected.

We've updated our Terms of Use (callinstudio.com/termsofuse.…) and Privacy Policy (callinstudio.com/privacypoli…). It's mostly standard boilerplate stuff, and so is this informative message.

You can now accept video calls on Call in Studio, have a mix of video and telephone call-ins.

We fixed an issue where custom uploaded MP3 prompts would not play back in prompt configuration.

Receiving SMS/Text Messages is now available for your shows/meetings: callinstudio.com/how-it-work…

We had a lot of requests for this new feature: Our host/screener WebRTC interface has been updated to allow selecting detected input/output devices on your computer, and a volume slider.

Bonus credit update: deposits of $250 and $500 now get bonuses of $10 and $25 (formerly $15/$50). 10% credits on monthly usage great than $150 are available to monthly billing customers, which is now fully operational. See: callinstudio.com/how-it-work…

We've reworked our audio recording download process. In the past, some very long recordings would fail and we've had to fix them manually. This rework should solve that problem and those recordings should be available as soon as they are posted to our system.

For those taking voicemails, we've now enabled caller name lookups as an option ($0.03/call).

We've revamp configuring voicemails, which can be done under show settings and in more detail under the 'VMs' tab. For details, see: callinstudio.com/how-it-work…

For shows/meetings that take voicemails offline, we've restored 'transcribe VM' functionality. Voicemail transcription is now FREE!! Configure these settings in your show's configuration page.

We've updated our speech-to-text functionality, so auto-screen notes will contain punctuation and therefore be more readable. Reminder that auto-screening calls is now FREE for all customers.

This afternoon a configuration error caused call notes not to display on the console (or disappear if they were already there) for a couple of hours. This issue has been resolved.