An entrepreneur at heart, passionate about call centers and customer experience I love collaborating with revved up, forward-focused corporate leaders.

Chicago, IL
Joined November 2010
"Do the best you can until you know better. Then when you know better, do better." — Maya Angelou ##WednesdayWisdom #quoteoftheday
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The key to success lies within your daily agenda. Make each day count, and watch your dreams unfold. #DailyRoutine #SuccessUnleashed #SuccessFormula #DailyAgendaMatters
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Success doesn't wait within the walls of comfort. It thrives on the other side of challenges, where greatness is born. #SuccessMindset #PushingBoundaries #ChallengeYourself #UnleashYourPotential #RiseAbove
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Embracing the power of collaboration and unity, for growth is never a coincidence; it's the harmonious dance of forces propelling us forward. #GrowthMindset #TogetherWeThrive #LifeLessons #InspirationalQuotes
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Trust is the glue that holds a team together. By embracing vulnerability, we foster an environment where trust thrives, leading us to remarkable achievements! 🌟🤝 #TeamworkGlue #RemarkableAchievements #TeamStrength #BuildingTrust
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We are the ones who make the company what it is. We are the ones who make the difference. #customerservice #customersatisfaction #teamwork #companyculture
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8 customer service strategies you can steal from Amazon bit.ly/2fer62n #cx #custserv #cem
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How Tower grew by over 40% by introducing a five hour work day – Interview with Stephan Aarstol bit.ly/2feqCJO #cx #custserv #cem
When Was the Last Time YOU Were a Customer? bit.ly/2eRno1P #cx #custserv #cem
Influencer Marketing: A Must-Know Strategy for Marketers bit.ly/2feqPwh #cx #custserv #cem
4 Ways Customer Success Teams Can Solve Big Challenges with Workplace By Facebook bit.ly/2eRwStW #cx #custserv #cem
Amazon’s Echo Phase II – Watch Out! bit.ly/2fawwgi #cx #custserv #cem
4 Reasons Why Customer Retention Matters to Your Customer Acquisition Efforts bit.ly/2fBvexL #cx #custserv #cem
Emergent, LLC Announces Partnership With AppTek bit.ly/2eiY1Fe #cctr #custserv #cx
Unotifi Expands CRM Functionality With myCarfax Integration bit.ly/2eiZT0Q #cctr #custserv #cx
BroadSoft Positioned By Gartner as a “Visionary” in Magic Quadrant bit.ly/2ej0646 #cctr #custserv #cx
How incentivizing referral programs improves customer and partner engagement bit.ly/2f24PIM #cx #custserv #cem