1️⃣ After hours/overflow calls
This is the most obvious wedge - calls that would go to VM (and customers may call a competitor).
At the very least, AI can answer Qs + schedule a call back. But some agents can set up an appointment, or complete a transaction!
From @broccolicom:
Our very first customer who took a chance on us, visited our office today. The energy hits different when someone who believed in your vision from day one walks through your doors.