Chief Espressionist @ Espressive - Off to disrupt to world... again
Santa Clara, CA
Joined July 2012
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Excited about the expansion of Barista's Enterprise Search. In addition to end-to-end automated resolution of employee issues and requests, Barista delivers a true conversational experience using YOUR content as well as that from trusted sites.
linkedin.com/posts/pacalhoun…
Pat Calhoun retweeted
In his latest blog, our CEO @calhoun_pat discusses the transformative potential of AI technologies on any organization looking to streamline operations, enhance employee experiences, and boost productivity in 2024.
Learn more here: ow.ly/AoMW50Q2qy5
#2024Predictions #AI
We started our @Espressive_AI journey focused on automating the resolution of employee issues -- and we delivered with the highest deflection rates in the industry.
The introduction of LLMs challenged us to expand our virtual agent experience to be fully conversational.
Rapid adoption of LLMs have completely changed employee expectations of self-help tools at work.
Coming to a service desk near you... a fully conversational virtual agent.
Impress and delight your audience...
Looking forward to The Millennium Alliance CIO event in Miami, where I'll be hosting the main keynote on virtual agents and Generative AI.
Join us on 11/1 at 1pm EST at the @Mill_All Digital Enterprise CIO Transformation Assembly! Don't miss @calhoun_pat, CEO of Espressive, give the keynote: Your Employees Are Using ChatGPT — How to Safely Accerate Adaption of GenAI
#VirtualAgent #ChatGPT #DigitalTransformation #AI
My latest blog delves into how LLMs, such as Espressive Barista, are not just tools but invaluable partners in streamlining employee question resolution. Combined with automation can lead more efficient solutions that enhance the employee experience.
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A great opportunity for anyone at HR Technology Conference & Exposition this week to hear from Nelson Veiga, a true thought leader in the generative AI and employee self-help domain.
@Espressive_AI
Don’t miss Nelson Veiga, Field CTO of Espressive, in his session at HR Tech! Nelson will share what HR leaders need to know when leveraging generative AI for employee self-help and knowledge management.
#HRTechConf #ConversationalAI #VirualAgent #EmployeeExpereince #GenerativeAI
Pat Calhoun retweeted
Don’t miss Nelson Veiga, Field CTO of Espressive, in his session at HR Tech! Nelson will share what HR leaders need to know when leveraging generative AI for employee self-help and knowledge management.
#HRTechConf #ConversationalAI #VirualAgent #EmployeeExpereince #GenerativeAI
At @Espressive_AI, we’re all too familiar with the challenges of leveraging LLMs for enterprise search. I wanted to share my experiences navigating those challenges, and what we’re doing differently to deliver on expectations.
lnkd.in/ggeygzrZ
Continuing @Espressive_AI's commitment to security and transparency.
Did you hear? 📣 Espressive has established CSA Star Level One, Self-Assessment certification in order to provide our customers & prospects complete transparency into our #security posture & security controls.
See for yourself: ow.ly/qjfJ50PNrJ7 #CSAStar
Pat Calhoun retweeted
Did you hear? 📣 Espressive has established CSA Star Level One, Self-Assessment certification in order to provide our customers & prospects complete transparency into our #security posture & security controls.
See for yourself: ow.ly/qjfJ50PNrJ7 #CSAStar
At Espressive we guarantee a minimum of 40% ticket deflection day one. Imagine how excited I am that Trimble achieved 73% ticket deflection to a global workforce within months of going live.
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Data privacy and security at a global scale has always been our top priority at @Espressive_AI . Love this new #blog from Ray Cruz, head of security and compliance, describing our approach and why our customers and partners have peace of mind.
We give our customers the peace of mind they deserve. With our multi-pronged approach to #DataPrivacy, we can customize & prioritize privacy even on a global scale 🌎
Learn more here: ow.ly/kggW50PGsYh #VirtualAgent #AI #IT #Privacy
The Forrester Trends Report, “The Top 10 Emerging Technologies In 2023,” was just published, where they called out conversational AI tools being capable and cost-effective, leading to short-term value... and called out Espressive as the innovator in this space.
The Forrester Trends Report, “The Top 10 Emerging Technologies In 2023,” states that #ConversationAI tools are capable & cost-effective, leading to short-term value.
And the ONE vendor that they cite as an “Example Innovation” is Barista. See why: ow.ly/JsaT50Ppeis #AI #IT
I'm humbled and honored Espressive was named "Best Overall Bot Solution" by AI Breakthrough.
Why did we receive that honor? Because of our focus on resolving employee problems vs. knowledge search.
🥇Espressive has been named the Best Overall Bot Solution by @AI_Breakthrough!
We’re proud to set the standard for virtual agents with unprecedented resolution rates, fastest deployment, drastic cost reduction, and exceptional employee experience: ow.ly/6aBG50OU1Na
Want to transform your employee experience? It all starts with the service desk -- where most employees go when they need help
How do you achieve the gold 🏆 standard in service desks? By reducing your #ServiceDesk costs while boosting #EmployeeExperience, productivity & satisfaction. That’s not easy to do – unless you have Espressive Barista by your side.
Learn more: ow.ly/yf6g50OSZvC #IT #AI
When we cannot automate the resolution of an employee issue, how a ticket is created can make a big difference in the level of work, and MTTR, required to resolve it.
Accurately classifying, assigning, & prioritizing tickets can be quite a challenge. Luckily, our Smart Ticketing™️ solution solves these issues by intelligently categorizing tickets, automatically routing them to the right #ServiceDesk.
Learn more: ow.ly/ja7X50ONESm #ITSM
How do you guarantee customer satisfaction? Move beyond the traditional KB approach and get a platform that actually automates the resolution of employee issues...
Out of the box, Barista seamlessly integrates with tens of thousands of enterprise platforms. Now that’s something you can’t count on 2 hands! ✋🤚
Discover the power of integration with Barista: ow.ly/PMXy50OM9Hx #AI #ITSM #VirtualAgent @insightpartners
Having an open platform that enables customers and partners to make their own decision on whether they want a fully managed service, create their own no-code experiences -- or both.
Nobody likes jeans that are too tight… so why settle for a rigid #VirtualAgent? Espressive Barista gives our customers control with extreme flexibility.
Learn how to get the best of both worlds with Barista: ow.ly/iNOR50OJimr #NoCode #ITSM #AI
What's your favorite coffee... and virtual agent? :)
Which coffee do you prefer – @Starbucks, @peetscoffee, or @PhilzCoffee?
The “perfect” cup of coffee comes from the perfect blend of beans, brewing method & more. In his latest blog, Pat Calhoun discusses the perfect blend – for #Coffee AND #VirtualAgents: ow.ly/mUoF50OI84P